CloudMoyo is the partner of choice for solutions at the intersection of cloud, analytics, and AI. As a leading cloud and analytics partner for Microsoft, we bring together powerful business intelligence (BI) capabilities using the Azure data platform to help modern enterprises define their path to the cloud, transform complex data into actionable insights, and modernize their data landscape. Headquartered in Bellevue, WA, with an innovation center in Pune, India, and a presence in Kansas City, CloudMoyo is poised to help intelligent enterprises build innovative solutions and stay ahead in the disruption cycle. Our proven track record includes developing enterprise solutions for Fortune 1000 companies such as Microsoft and Kansas City Southern.

Here at CloudMoyo, we are driven by our values of FORTE, which stands for Fairness, Openness, Respect, Teamwork, and Execution. We strongly believe that our expertise is founded on the efforts of our employees, who reflect our FORTE values in their work. Our workplace culture is driven by unshakable commitment to building a world-class workplace for all employees, one characterized by meaningful interactions, flat hierarchy, challenging assignments, opportunities to grow with the best in the field, and exciting rewards and benefits. If you’re a talented, hard-working, and fun-loving person looking to grow in this role, then CloudMoyo may be a great fit for your next professional adventure.

• Work as a L3 support team member and utilize technical skills and product expertise helping to resolving customer product Incidents.
• Troubleshoot business problems and implement product features that are secure, scalable, robust and easy to implement and maintain.
• Take ownership of product features to implement, provide bug fixes and tooling for those features to ensure they work well at cloud scale.
• Respond to the issues assigned, do analysis, implement work around, communicate to all the stake holders and close the issue as per the agreed timelines in order to ensure support availability as per agreed SLA.
• Incident handling (P1, P2, P3, and P4s) whenever required and Knowledge of ITIL would be preferred.
• Adhere to escalation procedures & follow-up with development team when code change is required or complex issues are faced
• Able to work in Shifts and 24x7 model if required and also should be flexible to be on call support.

• Bachelors Degree in computer science or equivalent experience required
• Application support and customer handling experience in Microsoft stack.
• Should have support experience in Development applications, tools using Angular, ASP Dot Net and cloud computing.
• Excellent troubleshooting and problem analysis skills
• Knowledge of Shell scripts/ databases - MS SQL and can closely work with Storage and network
• Good knowledge of Web technologies, Azure
• Preferred if worked in product support background, Azure Cloud background
• Strong analytical and problem solving skills.
• Excellent written and oral communication skills, with the ability to articulate and document processes and workflows for use by various individuals of varying technical abilities.
• Ability to handle multiple tasks and adapt to a constantly changing environment
• Excellent organizational skills.
• Self-starter with the ability to work independently and take initiative.

Technical Knowledge Preference - ASP.net, Angular, C#, Azure, Web API, SQL Server / PLSQL , Entity Service
Certifications Preference   - .Net, Azure / C# / SLQ/ PL SQL and ITIL

Benefits of Working @CloudMoyo 

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• Competitive compensation
• Family insurance. Medical, Dental, Vision and Life Insurance Benefits
• Free meals
• Cab facilities
• Interest-free soft loans
• Education benefits
• Flexible hours
• Subsidized day care
• One-year Maternity leave
• PTO

Connect with us 
[email protected] | LinkedIn | Twitter | Facebook | Glassdoor | www.cloudmoyo.com