Help Desk Technician

  • 7730 E Belleview Ave, Greenwood Village, CO 80111, USA
  • Full-time

Company Description

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.

 

Job Description

We are seeking a Help Desk Technician for a direct hire/full time position in the Denver Tech Center.  In this role, you will respond to basic technical support requests via phone and/or through the online technical support request page.  This role is more of the first line resolution/ Tier 1 support, however, there is room for advancement and promotion with time in the role. The main duties and responsibilities of this role are as follows:

 

  • Provides Technical Support through phone calls and/or on-line questions from employees  relating to hardware, software and connectivity problems with desktop/laptop computers and peripheral equipment
  • Diagnoses problem using working knowledge of company systems and equipment and advises user on how to solve problem or resolve issue.
  • Documents the users technical support issues and resolution in the help desk log.

Qualifications

  • High school diploma or General Education Degree (GED)
  • 1 year related computer or help desk experience

Additional Information

This role will be a full time/direct hire role in the Denver Tech Center.