Sr. IT Operations Technician
- Solutions Pkwy, Town and Country, MO 63017, USA
ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.
Strong working knowledge and experience on Metro Ethernet and IP communications (IPv4, IPv6, routing protocols). Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc.). Proactively monitor and respond to and resolve network alarms. Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify management and Program Office with risk potential and impact assessments. Management of circuits (T1 ? 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks. Work very closely with Federal government NOC customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols. Analyze network troubles, assess performance data and develop design optimization plans accordingly. Interface with fiber vendors, telecom providers and other entities on complex technical matters. Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions. Review and interpret EDPs and as-built engineering documentation. Coordinate and track RMA requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms.
Minimum of 5+ years experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS. Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent. Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations. Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred. Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms. Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management. Ability to relate technical issues to management and Govt personnel. Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran). Must be able to effectively manage multiple issues simultaneously through effective work prioritization. Demonstrated ability to make sound decisions and logical thinking when under pressure. Demonstrated ability to train, coach and develop technical skill set of shift technicians. Previous experience with Gov?t networks and customers. Ability to interface in a professional manner with management and customer is essential. Flexibility with regard to work levels and shift accommodation is imperative. Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience.
6 Months contract
Interview: Multiple phone/Webex interviews