ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.

We are seeking a Telecom Project Coorindator for a contract-to-hire opportunity in Everett, WA. In this role, you will be a valuable member of the order management team responsible for supporting the sales team with the timely delivery of high-value products and services sold. The duties of the role are as follows: 

• Respond to simple order requests from customers, sales account team, agents and/or vendors, including validation of bills for service
• and arrangement for installation, disconnection or change of products and services.
• Responsible for managing daily maintenance of assigned accounts and processing service orders from various methods, i.e., STATS, E-Mail, Salesforce, etc.
• Process orders accurately, arrange and coordinate installation, negotiate due dates, validate provisioning is complete, set priorities to meet deadlines.
• Work closely with many interdepartmental groups to ensure provisioning of customer requests.
• Troubleshoot customer problems and help resolve customer concerns.
• Provide inbound call assistance to the sales account teams and their customers
• Work with contracts and termination liabilities as required.  Access and review customer bills, process credits/debit adjustments, act on collection of delinquent bills.
• Establish and assess customer data, update, and/or retrieve customer information while simultaneously safeguarding that information.

• 3 year of Commercial customers support experience required
• 5 years of Telecommunications (ISP, MSO, Telcos) experience preferred
• A 4-year college degree in Communications, Management of Information Systems, Engineering, Math, Science discipline, or equivalent combination of education and experience is required
• Strong organizational skills are required to project manage the workflow.  Must have the ability to multi-task.
• Proficiency with the following systems: M6, DPI, Virtual Front Office, Salesforce, STATs, and a strong working knowledge of the Microsoft Office suite of products
• Experience with network monitoring (capacity, performance, ports utilization), network provisioning & activation and network fault management for Fiber, Ethernet, TDM/SONET networks would be preferred
• Experience with Fiber, Ethernet, TDM/SONET networks technology & protocols would be an asset but not required
• Excellent written and verbal communication skills across all levels (team members, peers & senior management)

This contract-to-hire position will be located in Everett, WA.