Helpdesk Technician

  • R. Quintinhas 1, 2790-145 Carnaxide, Portugal
  • Full-time

Company Description

We are passionate about what technology can do. 
We want to continually improve our service, people and technology. 
We are proud that our customers benefit from our knowledge and experience. 

We are Claranet and if you share our beliefs, we are looking for you.

 

Job Description

  • Perform remote and presential troubleshooting through diagnostic techniques and pertinent questions.
  • 1st line support to company employees.
  • Active Directory, Lync and Office 365 Basic Management.
  • Diagnosing errors or technical problems and determining proper solutions.
  • Walk the customer through the problem-solving process.

Qualifications

  • Proven experience as a help desk technician or other customer support role. 
  • Experience with documentation of procedures, ticketing and inventory of advanced warehouse. 
  • Ability to work flexible shifts and to adapt to changing work schedules. 
  • Technical degree or certification. 
  • Tech savvy with working knowledge of office automation products, databases and remote control.
  • Experience with Microsoft products.
  • Experience with documentation of procedures, ticketing and inventory of advanced warehouse.
  • English literacy.
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