A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:
Impact - The work you do here matters to millions. 
Growth - Philadelphia is growing, why not grow with it? 
Diversity & Inclusion - Find a career in a place where everyone belongs.
Benefits - We care about your well being.

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

The IT Specialist 3 (Low-Code Solutions Specialist / Department Solutions Advisor) leads and delivers all low-code, no-code, CRM, workflow automation, reporting, dashboard, and AI-assisted application work for the Technical Business Relationship Management and Department Solutions Team. This position is the team's sole technical lead for low-code delivery, combining solution design leadership, platform governance, and hands-on application configuration in a single role. It contributes to enterprise standards, scalable solution patterns, and platform governance practices that strengthen the City's low-code ecosystem.

This position works with Technical Relationship Managers and department stakeholders to build practical applications, dashboards, forms, reports, workflows, automations, and CRM-style tools that support department operations, applying reusable solution patterns (intake, workflow, notifications, reporting, CRM tracking) across multiple platforms, from initial design through configuration, testing, training, and ongoing support.

The role is both technical and department-facing. The position sets and maintains the team's low-code standards, evaluates platform fit, participates in requirements discussions and department discovery, supports application configuration, assists with testing and training, documents solutions, builds and maintains service catalog technical content, partners with OIT's training team, and supports change management, user adoption, and communication activities to ensure successful implementation.

Essential Duties and Responsibilities

Low-Code Solution Leadership and Standards

• Serve as the sole technical lead for approved low-code, no-code, CRM, workflow automation, reporting, and AI-assisted application delivery.

• Establish and maintain standards for application design, naming conventions, data structure, role-based access, permissions, dashboards, forms, reports, workflows, automation, documentation, and support handoff.

• Determine whether a department request is appropriate for an approved low-code platform (see Platform Experience below), an existing service, or formal project intake, and support platform-neutral recommendations based on the business requirement.

• Lead solution design for all department requests, from routine configuration to more complex, multi-system needs.

• Create and maintain reusable templates for common department needs such as intake tracking, case tracking, program management, contact management, inventory tracking, approval routing, reporting, and dashboards.

• Ensure solutions adhere to enterprise data standards, platform governance, and reusable design patterns.

Application Configuration and Support

• Build and configure applications using approved low-code, workflow automation, CRM, dashboard, reporting, and business application platforms.

• Create and update tables, fields, forms, reports, dashboards, roles, permissions, notifications, automations, and workflows.

• Support CRM-style tracking tools, intake forms, case tracking tools, program management tools, inventory tracking, document tracking, and reporting solutions.

• Assist with data imports, exports, cleanup, and validation; support basic data modeling, data quality checks, and identification of integration needs.

• Configure automation and business process improvements where appropriate.

• Troubleshoot application issues, assist with user questions, and complete approved enhancement requests and application updates.

• Use approved AI-assisted configuration tools to accelerate prototyping and design, while validating outputs for accuracy, security, accessibility, and supportability.

Service Catalog: Technical Content

• Provide accurate, current feature summaries for each approved platform, reflecting the City's current licensing tier, for inclusion in the service catalog.

• Gather and validate feature and configuration details for platforms used by assigned departments to support catalog accuracy.

• Flag license or seat availability issues observed during configuration work.

• Flag platform limitations that should be reflected in the catalog's guidance on when a tool is not the right fit.

Department-Facing Support

• Participate in department meetings when application requirements or user feedback are being discussed.

• Help departments understand how configured solutions support their business processes, and provide clear explanations of application functionality to non-technical users.

• Gather user feedback during testing and implementation.

• Assist with training department users, and support a professional, customer-centered service experience.

• Support AI-assisted prototyping or application design where approved by OIT governance.

• Review AI-assisted outputs for accuracy and escalate concerns related to security, data privacy, accessibility, or supportability.

• Support change-management activities including user communication, adoption planning, and post-launch reinforcement.

Requirements and Design Support

• Work with Technical Relationship Managers and department stakeholders to understand and translate department requirements into functional and technical specifications.

• Document workflows, data fields, users, roles, reports, dashboards, notifications, and approval steps.

• Support prototype development and configuration changes.

• Identify potential usability, access, reporting, or workflow issues, and recommend improvements to simplify and strengthen application design.

• Participate in solution intake, prioritization, and governance reviews to ensure alignment with departmental needs and OIT standards.

• Escalate technical concerns or scope issues that exceed the position's authority through the team's established escalation process.

Testing and Implementation

• Lead user acceptance testing, including verifying that forms, reports, dashboards, permissions, notifications, and workflows function as intended.

• Document testing results and resolve or escalate issues as needed.

• Support implementation readiness and launch activities.

• Develop and maintain application documentation and user guides; produce clear, structured documentation to ensure long-term maintainability and supportability.

• Provide post-implementation support and support transition to ongoing maintenance and support processes.

Training Partnership

• Serve as the technical content lead when a platform crosses an established adoption threshold and is handed to OIT's training team for standing training coverage.

• Convert user guides and administrator guides into training-ready materials.

• Review training materials developed by OIT's training team for technical accuracy before delivery, and support training delivery as needed.

Governance and Documentation

• Follow OIT standards for application design, security, data handling, accessibility, documentation, and supportability.

• Ensure user roles and permissions are configured based on approved access requirements.

• Document application structure, key workflows, reports, dashboards, and administrative procedures, and maintain records of configuration changes and enhancement requests.

• Identify possible data sensitivity, security, or support concerns, and platform limitations or integration issues, and escalate them through the team's established escalation process.

Continuous Improvement and Delivery Capacity

• Identify common application patterns across departments and recommend reusable components and standard application models.

• Support improvements to low-code governance, delivery methods, documentation, and support processes.

• Track application performance, adoption, support needs, and enhancement requests across the full department portfolio.

• Help build internal low-code knowledge and sustainable delivery practices.

• Monitor personal workload and request volume across all assigned departments, and flag when demand exceeds sustainable delivery capacity so that timelines, prioritization, or additional support can be addressed.

• Maintain documentation thorough enough to support continuity of application support during planned or unplanned absence, given that this position is the team's sole low-code technical resource.

Platform Experience

The IT Specialist 3 should have working knowledge of, or the ability to learn, platforms such as:

• Quickbase

• Microsoft Power Platform

• Power Apps

• Power Automate

• Power BI

• Power Pages

• Copilot Studio

• Salesforce Platform

• Microsoft Dynamics 365

• Creatio

• Airtable Enterprise

• SmartSuite

• Retool

• Appian

• Mendix

• OutSystems

• ServiceNow, where appropriate

• AI-assisted application builders

• AI-assisted CRM tools

• Comparable approved low-code, no-code, workflow, CRM, or reporting platforms

Required Knowledge, Skills, and Abilities

• Working knowledge of low-code or no-code business application platforms.

• Ability to configure forms, reports, dashboards, workflows, tables, fields, permissions, notifications, and automation.

• Understanding of CRM-style tracking, business process improvement, and user-centered application design.

• Ability to translate documented requirements into configured application features.

• Ability to evaluate platform fit based on business requirements, data model, user roles, security, integration needs, reporting, licensing, and support model.

• Ability to support AI-assisted prototyping or configuration within approved standards, and to validate AI-assisted outputs for security, privacy, accessibility, and supportability risk.

• Ability to explain platform capabilities and limitations to non-technical stakeholders, including for inclusion in a service catalog.

• Ability to convert technical documentation into training-ready materials in partnership with a separate training function.

• Ability to independently prioritize and manage a full portfolio of department requests without a dedicated backup resource.

• Strong troubleshooting, documentation, training, and customer service skills.

• Ability to communicate clearly with department users and technical staff.

• Ability to follow standards for data security, accessibility, user access, application documentation, and change management.

• Strong attention to detail, and ability to manage multiple assignments and meet established timelines.

• Commitment to secure, supportable, and well-documented solutions.

• Bachelor's degree in computer science, information technology, business administration, or a related field, or equivalent professional experience.

• Minimum of 3-5 years of experience configuring low-code, no-code, CRM, or workflow automation platforms.

• Experience establishing technical standards, reviewing others' work, or serving as a technical lead is preferred given the sole-technical-owner scope of this role.

Preferred Experience

• Experience with platforms such as those listed under Platform Experience or comparable business application platforms.

• Experience creating dashboards, reports, forms, workflows, notifications, case tracking tools, CRM-style tools, or operational applications.

• Experience with automation capabilities such as Power Automate, Power BI, Salesforce Flows, Dynamics workflows, or Airtable automations.

• Experience with AI-assisted application builders, AI CRM tools, prompt-based configuration, or AI-supported workflow design.

• Experience assisting with user testing, training, documentation, or application support.

• Familiarity with data imports, exports, formulas, automation, integrations, or APIs.

• Experience working with public-sector departments, business operations, or customer-service teams.

Salary Range: $80,000 - $90,000

Starting salary to be determined based on experience and qualifications. 

All applications should include the following: 
•    Cover Letter clarifying your interest and qualifications for the role.
•    Resume
We won’t accept or review incomplete applications.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee:
•    We offer Comprehensive health coverage for employees and their eligible dependents
•    Our wellness program offers eligibility into the discounted medical plan
•    Employees receive paid vacation, sick leave, and holidays
•    Generous retirement savings options are available
•    Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
•    Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
•    Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].