A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:
Impact - The work you do here matters to millions. 
Growth - Philadelphia is growing, why not grow with it? 
Diversity & Inclusion - Find a career in a place where everyone belongs.
Benefits - We care about your well being.

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

In partnership with the Office of the Chief Administrative Officer (CAO) and the Office of the Director of Finance, the Office of Innovation and Technology (OIT) is undertaking a major Citywide project to modernize core financial, grants, procurement, and supply chain business processes. This project (Optimize Procurement and Accounting Logistics Enterprise Resource Planning and Data Warehouse/Business Intelligence Tool, or “OPAL ERP and DW/BI project”) will replace the existing General Ledger and Procurement systems (i.e. FAMIS, ADPICS, ACIS, PHLContracts, etc.) that support these business processes and will enable the City to realize benefits such as reducing transaction processing time and effort, providing better access to information for reporting and analysis, and making it easier to onboard new employees into these functions.

The Change Management Lead is responsible for managing a team tasked with overseeing change management functions for the OPAL ERP and DW/BI project. The team’s focus areas include communications; process and organizational redesign; training development; and training deployment. 

Essential Functions
Develop Change Management Plans: 
•    Co-develop the Change Management plans for how changes will be implemented, communicated, and monitored. 
•    Develop change management templates such as impact assessments, stakeholder analysis, and readiness assessments.
Communication and Training: 
•    Design and deliver communications and training programs to ensure that employees are aware of and prepared for changes. 
•    Create training materials, conduct workshops, and provide ongoing support.
•    Provide weekly task reports.
Stakeholder Engagement:
•    Identify and engage key stakeholders throughout the change process. 
•    Understand the stakeholders’ needs and concerns and ensure their support and involvement.
•    Liaise with functional and technical teams.
Risk Management: 
•    Identify potential risks and resistance to change and develop strategies to mitigate these risks. 
•    Monitor the progress of change initiatives and address any issues that arise.
Support Implementation:
•    Work closely with project teams to ensure that changes are implemented smoothly and effectively.
•    Manage and coordinate with different departments and ensure that all necessary resources are available.
Evaluation and Report on Outcomes: 
•    Measure the effectiveness of change initiatives and report on their outcomes. 
•    Collect feedback, analyze data, and make recommendations for future improvements.
•    available.
Management: 
•    Supervise and develop team members. 
•    Route work items to Change Management team members for completion
•    Review and approve team member deliverables.

Competencies, Knowledge, Skills and Abilities
•    Knowledge of Full Systems Development Lifecycle (SDLC) from a Change Management perspective.
•    Ability to keep data confidential.
•    Strong problem solving and analytic skill sets.
•    Strong verbal and written communication skills with ability to create user and project security documentation and procedures, clearly and concisely.
•    Strong meeting facilitation and interviewing skills.
•    Meeting presentation and end user training delivery skills.
•    Ability to work well with individuals at all levels within and outside the organization.
•    Supervising, coaching and collaborating skills; and
•    Hands on experience with learning management and training material development and delivery tools.
 

•    Completion of a Bachelor's or Master’s degree in organizational change, organizational development, communications, operational design, or equivalent experience;3-7 years of experience with change management; and
•    Experience with implementing ERP and/or DW/BI solutions strongly preferred.

Salary Range: $100,000 - $110,000

Starting salary to be determined based on experience and qualifications. 

Important: To apply, candidates must provide a cover letter and a resume.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee:
•    We offer Comprehensive health coverage for employees and their eligible dependents
•    Our wellness program offers eligibility into the discounted medical plan
•    Employees receive paid vacation, sick leave, and holidays
•    Generous retirement savings options are available
•    Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
•    Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
•    Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.