A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description 

About the CAO 

The Office of the Chief Administrative Officer (CAO) works with City departments to transform service delivery, provide people-centered solutions, and strengthen administrative functions to better serve Philadelphia residents and employees. The CAO oversees seven City departments and offices: the Office of Innovation and Technology (OIT), Records, Procurement, the Office of Administrative Review (OAR), Strategic Direction and Transformation (SD&T), Service Design Studio (SDS), and the Office of Talent & Employee Success (OTES). 

About the Resident Service Delivery Initiative (RSDI) 

On Inauguration Day, Mayor Parker signed Executive Order 2-24, launching the Resident Service Delivery Initiative (RSDI), a long-term initiative to improve resident-focused services with goal of “tangible local government that [residents] can see, touch and feel – government that is visible, responsive and effective.” In this context, a service includes one or more interactions between a resident and the City, resulting in an outcome for the resident. The Office of the Chief Administrative Office (CAO) is collaborating with the Mayor’s Office of Policy Planning & Delivery (OPPD) and the Managing Director’s Office (MDO) to achieve the goals of this Executive Order by implementing cohorts of service improvement projects at set intervals.  

Position Summary 

The Office of the Chief Administrative Officer (CAO) is seeking a qualified professional to serve as Project Delivery Coordinator to support high impact project delivery across the City, beginning with the Resident Service Delivery Initiative (RSDI). This position would also support the operations of the Resident Engagement Fund, an administrative process and funding opportunity for City of Philadelphia departments to pay members of the public for their time and expertise when engaging in participatory community engagement activities, such as focus groups or advisory councils, which inform the City’s work. The Project Delivery Coordinator is a results-oriented individual with strong organizational and communication skills that works well with others and can accomplish tasks on time and with attention to detail, accuracy and thoroughness. This is a multi-faceted role that requires an adaptable, resourceful, and dependable team-player. The Project Delivery Coordinator reports to the Director of Project Delivery.  

Essential Functions 

In this role, you will:  

• Support the day to day operations of the Resident Service Delivery Initiative (RSDI). 

• Provide coordination and administrative support to the Director and Manager of Project Delivery in CAO, and other project partners (including RSDI collaborators and individual service improvement project teams) on an as-needed basis. Coordination and administrative support could include activities like developing project plans and timelines, tracking deadlines and deliverables, managing spreadsheets, managing processes including the use of specific software or digital tools, scheduling, data entry and simple data analysis. 

• Help draft resources, instructional materials, or other written or visual content for RSDI project partners. 

• Support CAO projects related to the RSDI, such as the Resident Engagement Fund, the implementation of online progress tracking software, and other administrative and operational priorities, as deemed necessary by CAO. 

• Support the implementation of various initiatives that innovate or improve City processes and/or service delivery. This may include working alongside service designers, technology experts, project managers and a variety of other internal and external stakeholders. 

Competencies, Knowledge, Skills and Abilities 

• Commitment to Equity and Inclusion: Understanding of basic principles of diversity, equity and inclusion. Familiarity with their application in government is a plus.  

• Organized: Demonstrated ability to manage multiple projects, estimate timelines, rework a project approach based on unforeseen challenges, work well under pressure, and set/meet reasonable deadlines. 

• Action-oriented: Ability to see opportunities, navigate barriers, be self-directed, and problem solve solutions that enhance the City’s deliverables, processes, and practices. 

• Excellent communicator: Ability to explain technical concepts to general audiences, and cultivate effective communication among team members. 

• Rigorous: Driven by thoughtful, quality, and detail-oriented processes, project output, and colleague/team interactions. 

• Strong Interpersonal Skills: Ability to handle conflict, navigate diverse perspectives, build relationships, and collaborate effectively across levels of authority. 

• Flexible and Adaptive: Flexible when things change, ability to learn from mistakes. 

• 3 (+) years of experience in government, educational institution, or non-profit administration. 

• 2 (+) years managing project relationships with colleagues, clients, and/or project stakeholders 

• Experience collecting customer/user feedback or user experience is a strong plus. 

• Knowledge of City of Philadelphia government and/or experience working across City departments is a strong plus.  

• To perform this job successfully, an individual must be able to attain proficiency quickly in the full suite of Microsoft Office, especially Excel and PowerPoint.  

TO APPLY: Interested candidates must submit a cover letter, writing sample, and resume. 

Complete applications are due on Sunday, June 9, 2024, by midnight ET.

Salary Range: $58,000-$65,000 

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 6 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that  are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx