A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

Join our dynamic team at the Philadelphia City Council, the legislative arm of the municipal government, comprising of seventeen members, including ten elected by district and seven from the city-at-large.  The Neighborhood Service Advocate will work in the Office of Anthony Phillips in the 9th Council District which stretches through Northwest and Northeast communities, including Melrose Park, Crescentville, Fern Rock, West Oak Lane, East Oak Lane, Olney, Lawncrest, Lawndale, Burholme, Castor Gardens, Summerdale, Oxford Circle, East Mt. Airy and Logan.

This constituent-facing role connects residents to local government agencies and services and is critical to building trust between constituents and the Office of Anthony Phillips. The Neighborhood Service Representative will be responsible for assisting the community in addressing a range of issues, including but not limited to housing issues, education, employment, neighborhood quality of life issues, and safety concerns.  

Reports To:  Director of Neighborhood Services

Essential Functions

Neighbor Engagement:

• Collaborate directly with residents in the 9th Council District to promptly address issues with city, state, or other entities.
• Responsibly greet and engage with neighbors, providing accurate information and necessary forms.

Issue Monitoring and Reporting:

• Monitor and analyze trends in concerns and complaints.
• Provide regular updates to colleagues on neighbor inquiries and resolutions.
• Utilize an online tracking system to meticulously record and maintain updates on neighbor inquiries, case developments, and resolutions.

Community Engagement:

• Contribute to the planning and execution of events, demonstrating organizational and facilitation skills.
• Proactively engage with neighborhood associations, community groups, and individuals through mobile services.
• Participate in meetings as needed during evenings and weekends.

Relationship Building:

• Foster positive relationships with the Councilmember, staff, and residents.
• Contribute to the enhancement of neighbor service practices, procedures, and contact databases.

Administrative Support:

• Support the offices in City Hall and the District by ensuring access to updated resources from various local, state, and federal agencies.

Additional Responsibilities:

• Fulfill any additional duties as assigned with professionalism and dedication.

Competencies, Knowledge, Skills, and Abilities

Knowledge of:

• constituent services and/or case management is preferred.
• functionality of city services is preferred.

Ability (Physical)

• able to lift 25 pounds.
• able to walk neighborhoods for up to 2 hours for outreach purposes.

Skills:

• Strong familiarity with MS Office Suite (Word, Excel, Outlook, PowerPoint), and (CRM) software preferred.
• Valid Driver's License and vehicles are strongly preferred.

Work-Life

Working hours are generally 37.5 hours per week in the District Office located at 1503 Wadsworth Avenue to respond to neighbors who visit the office.

High school diploma or general education degree (GED) or a college/university degree; or one-year related experience. 

TO APPLY: Interested candidates must submit a writing sample, references and resume.

Salary Range: $45,000 to $50,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 6 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that  are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx