A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Mayor’s Office of Civic Engagement and Volunteer Service (MOCEVS) is committed to increasing long term, sustainable civic engagement throughout the city. To support this goal, we offer a variety of training opportunities for community members, nonprofit partners and City agencies. In addition, we support internal and cross-sector convening and collaboration to reduce silos and increase efficiency and efficacy of engagement and volunteer programs and tactics. MOCEVS is housed within the Mayor’s Office of Public Engagement.

The  Community Resource Corps Program Director will be responsible for overseeing the successful execution, management, and strategic vision for the Community Resource Corps. The Community Resource Corps is a new citywide program designed to connect residents to anti-poverty benefits and resources. This program recruits trusted messengers from these communities to serve as AmeriCorps members that connect residents to City anti-poverty resources. Our program has three objectives: (1) To connect residents to City anti-poverty resources. (2) To serve as a workforce development opportunity for our community-based AmeriCorps members. (3) To increase the City of Philadelphia’s capacity to engage hard to reach communities through strategic coordination.

Work-Life

Working hours are generally 37.5 hours per week. Our team is currently hybrid with both virtual and in-office days, however the position can opt to come in the office each day if desired.

Essential Functions

Community Resource Corps (CRC):

• Oversee all Community Resource Corps program operations
• Provide supervisory oversight for the Service Delivery Manager, Member Experience Manager, and CRC Coordinators
• Provide strategic vision and set goals for the CRC
• Lead efforts to align CRC outcomes with Mayoral goals, administration priorities and grant deliverables
• Oversee recruitment strategy of CRC members with the intention of building a diverse corps that reflects the communities they serve
• Use and collect data to evaluate program success and improve operations
• Oversee a framework for CRC service delivery which accomplishes the engagement goals of the resource provider as well as the goals of the communities being served
• Build and manage program operating budget and cost shares, and maintain communications and reporting to the federal grant funder while monitoring compliance with grant requirements and regulations
• Identify cross-departmental and cross-sector areas of collaboration
• Develop resources to decrease barriers to CRC member service
• Oversee the development and implementation of case management best practices, field assignments, data management protocols, training resources and professional development opportunities
• Manage communication with internal and external program partners, including representing the program within local, state and national coalitions.
• Manage program budgets and oversee payroll processes, including generating and securing funding agreements with partnering City agencies. Support in securing ongoing program funding from philanthropic sources and local, state and federal governments.
• Drive program expansion and process improvement through relationship building, collaboration and innovation
• Act as liaison for the City between funders and the CRC program
• Provide basic HR functions for CRC members
• Develop vision for and oversee ongoing training, professional development and retreats for CRC members to support culture-building and engagement
• Implement and sustain trauma-informed practices within the program to maintain community guidelines and create a framework to address issues related to privilege, identity and inclusion
• Other duties as assigned

Competencies, Knowledge, Skills and Abilities

• Ability to build a strong team and program culture that embraces trauma-informed practices, diversity of needs and perspectives, and promotes healthy team dynamics
• Ability to juggle competing demands, prioritize what’s most important, and delegate as appropriate
• Strong sense of ownership over goals and the ability to focus on details of tasks at hand while keeping an eye on big-picture and overarching strategies
• Ability and excitement towards building program and policies from scratch; implementing and constantly improving upon operations
• Clear understanding of best practices in community engagement and volunteer recruitment/retention.
• Effective oral and written communication with diverse audiences.
• Strong ability to implement innovative, data driven solutions and analysis to assist in making decisions
• Significant financial and grants management skills
• Action oriented; an individual not afraid to roll up their sleeves and get into the details of the operation.
• Excellent time management skills with capacity to work simultaneously on multiple tasks and projects and deliver on deadline
• Experience in managing programs, including developing and monitoring budgets, supervising staff and ensuring program impact
• Passion for connecting Philadelphia residents to anti-poverty resources.
• Ability to build new and maintain existing collaborative relationships with stakeholders.
• Ability to work on multiple projects simultaneously, while meeting deadlines and deliverables.
• Comfort working with data and digital systems.

• 5+ years experience with staff/team management
• Experience managing managers
• 5 years experience in community engagement/organizing
• Program management experience, preferably managing AmeriCorps programs in government or nonprofit settings.
• Experience launching and managing new programs. We’re looking for someone who can proactively anticipate and consistently overcome the challenges that come with quickly launching a large scale program.
• Relationship management experience, preferably collaborating with low wealth and multicultural communities. We’re looking for someone who can build authentic, long term relationships across lines of difference, like race, ethnicity, gender identity, sexual orientation, class, ability, citizenship status and other identities.
• Understanding of diversity, equity and inclusion principles, preferably with experience advancing equitable program outcomes. We’re looking for someone who can identify ways in which identity and power show up in our work, as well as demonstrate continuous growth by creating opportunities for evaluation and reflection.
• Experience managing program finances and submitting grant reports
• Experience recruiting AmeriCorps members or volunteers with ability to design and implement innovative recruitment strategies
• Experience training and developing large groups of diverse individuals
• Individuals with social work experience encouraged to apply
• Individuals with experience working with AmeriCorps programs encouraged to apply

TO APPLY: Interested candidates must submit a cover letter, references and resume.

Salary: $78,750

Did you know?

• We are a Public Service Loan Forgiveness Program qualified employer
• 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available

*The successful candidate must be a city of Philadelphia resident within six months of hire

Please note that effective September 1, 2021 the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19. 

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx