A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Mayor’s Office of Civic Engagement and Volunteer Service (MOCEVS) is committed to increasing long term, sustainable civic engagement throughout the city. To support this goal, we offer a variety of training opportunities for community members, nonprofit partners and City agencies. In addition, we support internal and cross-sector convening and collaboration to reduce silos and increase efficiency and efficacy of engagement and volunteer programs and tactics. MOCEVS is housed within the Mayor’s Office of Public Engagement.

Community Resource Corps Member Experience Manager will be responsible for successfully managing the Member Experience Coordinators of the Community Resource Corps, a citywide program designed to connect residents to anti-poverty benefits and life sustaining resources. The ideal candidate for this role will be a fast paced and innovative problem solver, who excels at building trusting relationships and managing equity centered community engagement programs within low wealth and multicultural communities.

Essential Functions

This position requires a mix of telework and in person duties. This position also requires a flexible work schedule for occasional evening and weekend hours. The essential functions of this position include:

● Develop and implement policies and processes that allow for effective and efficient program management.

● Supervise three (3) full time Member Experience Coordinators

● Support Member Experience Coordinators in annual recruitment and ongoing supervision of about thirty (30) members that complete 11 months or 6 months of service.

● Maintain Americorps members human resources files including background checks and other sensitive documentation.

● Support Recruitment Coordinator in the creation of a strong recruitment strategy and ongoing recruitment plan.

● Oversee and support the Career Development programming provided to Americorps members.

● Support Member Experience Coordinators in developing and implementing case management best practices, professional development support, career coordination support and general training of members.

● Manage communication with internal and external program partners, including representing the program within local, state and national coalitions.

● Ensure that the program follows compliance policies from AmeriCorps

● Support the process of onboarding new AmeriCorps members

● Manage program budgets and oversee Americorps payroll processes, including generating and securing funding agreements with partnering City agencies.

● Manage program goals and grant deliverables, including compiling and submitting regular project updates and reports.

● Seamlessly collaborate with the Community Resource Corps Service Delivery Manager to develop and execute an integrated approach to provide consistent support for all program coordinators and a quality AmeriCorps member experience.

Competencies, Knowledge, Skills and Abilities

• Interest in making anti-poverty benefits and resources more accessible.

• Commitment to diversity, equity and inclusion in staff and program management.

• Clear understanding of best practices in civic engagement, community organizing or volunteer management.

• Ability to build new and maintain existing collaborative relationships with stakeholders.

• Ability to work on multiple projects simultaneously, while meeting deadlines and deliverables.

• Effective oral and written communication with diverse audiences.

• Excellent time management skills.

• Comfort working with data and digital systems.

• Strong commitment to trauma informed management practices and ability to train others

• Ability to maintain a consistent teamwork mentality

•Attention to detail and problem-solving skills

• Willingness to work a flexible schedule with occasional evening and weekend hours.

To be successful in this role, the Member Experience Manager should have experience with most of the bullet points below. We also welcome candidates that have non-professional experience in these areas. For example, lived or volunteer experience can be just as valuable as professional experience.

Our primary qualifications for this position include:

• Staff management experience, preferably managing other managers or managing geographically dispersed teams. We’re looking for someone who applies equity centered staff management best practices, while fostering a collaborative team culture that inspires accountability and belonging.

• Program management experience, preferably managing community engagement strategies in campaign, government or nonprofit settings. We’re looking for someone who leads community engagement that centers accessibility, diversity, equity, inclusion and trauma informed best practices.

• Experience launching and managing and growing new programs. We’re looking for someone who can proactively anticipate and consistently overcome the challenges that come with quickly launching a large scale program.

• Relationship management experience, preferably collaborating with low wealth and multicultural communities. We’re looking for someone who can build authentic, long term relationships across lines of difference, like race, ethnicity, gender identity, sexual orientation, class, ability, citizenship status and other identities.

• Understanding of diversity, equity and inclusion principles, preferably with experience advancing equitable program outcomes. We’re looking for someone who can identify ways in which identity and power show up in our work, as well as demonstrate continuous growth by creating opportunities for evaluation and reflection.

• Complete a mix of telework and in person duties.

• Maintain a flexible work schedule for occasional evening and weekend hours.

Our secondary qualifications for this position would be nice to have, but are not necessary to apply.

Those include:

• Already existing relationships with community based organizations and residents in Philadelphia’s lowest wealth communities.

• AmeriCorps service experience.

• Budget management experience, preferably including managing and securing funding agreements.

• Data management experience, particularly with NGP VAN and Hustle.

• Experience managing or knowledge about career development programs.

• Experience in creating or maintaining workforce development programs.

TO APPLY: Interested candidates must submit a cover letter, writing samples, references and resume.

Salary: $65,000

Did you know?

• We are a Public Service Loan Forgiveness Program qualified employer
• 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available

*The successful candidate must be a city of Philadelphia resident within six months of hire

Please note that effective September 1, 2021 the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19. 

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx