Director, Equitable Engagement

  • 1401 John F Kennedy Blvd, Philadelphia, PA 19102, USA
  • Full-time

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:

  Impact - The work you do here matters to millions. 

  Growth - Philadelphia is growing, why not grow with it? 

  Diversity & Inclusion - Find a career in a place where everyone belongs.

  Opportunities in Tech - Don’t wait for the future, shape it.

  Benefits - We care about your well-being.

Agency Description

The Mayor’s Office of Civic Engagement and Volunteer Service (MOCEVS) is committed to increasing long-term, sustainable civic engagement throughout the city. To support this goal, we offer a variety of training opportunities for community members, nonprofit partners, and City agencies. In addition, we support internal and cross-sector convening and collaboration to reduce silos and increase the efficiency and efficacy of engagement and volunteer programs and tactics. MOCEVS is housed within the Mayor’s Office of Public Engagement. 

Job Description

The Equitable Engagement Director will be responsible for two main buckets of work: overseeing the successful execution, management, and strategic vision for the Community Resource Corps and the Equitable Engagement Collaborative. The Community Resource Corps is a new citywide program designed to connect residents to anti-poverty benefits and resources. This program will recruit trusted messengers from these communities to serve as AmeriCorps members that connect residents to City anti-poverty resources. Our program has three objectives: (1) To connect residents to City anti-poverty resources. (2) To serve as a workforce development opportunity for our community-based AmeriCorps members. (3) To increase the City of Philadelphia’s capacity to engage hard-to-reach communities through strategic coordination. 

The Equitable Engagement Collaborative regularly convenes individuals from 50+ City departments to share best practices for conducting the work and presentations from City agencies that are executing exemplary engagement opportunities. The purpose of this collaborative is to convene and collaborate across City agencies that hold key relationships with hard-to-reach communities. Ultimately the goal of this work is to center residents most disenfranchised and most impacted in the preparation, planning, execution, and evaluation of City engagement and communication and improve the engagement experiences for all residents across the city.  

Essential Functions


Community Resource Corps (CRC): 

  • Oversee all Community Resource Corps program operations 
  • Provide supervisory oversight for the CRC team, CRC Program Manager, CRC Coordinators, and CRC members 
  • Set goals and provide strategic vision for the CRC 
  • Lead efforts to align CRC outcomes with Mayoral goals, administration priorities, and grant deliverables 
  • Oversee recruitment strategy of CRC members with the intention of building a diverse corps that reflects the communities they serve 
  • Use and collect data to evaluate program success and improve operations 
  • Create and oversee a framework for CRC service delivery that accomplishes the engagement goals of the resource provider as well as the goals of the communities being served 
  • Build and manage CRC budget, cost shares, federal and private grant funding 
  • Oversee all aspects of federal grant reporting and compliance 
  • Identify cross-departmental and cross-sector areas of collaboration 
  • Develop resources to decrease barriers to CRC member service 
  • Oversee the development and implementation of case management best practices, field assignments, data management protocols, training resources, and professional development opportunities 
  • Manage communication with internal and external program partners, including representing the program within local, state, and national coalitions. 
  • Manage program budgets and oversee payroll processes, including generating and securing funding agreements with partnering City agencies. Support in securing ongoing program funding from philanthropic sources and local, state, and federal governments. 
  • Drive program expansion and process improvement through relationship building, collaboration, and innovation 
  • Act as liaison for the City between funders and the CRC program 
  • Manage program operating budget and maintain communications and reporting to the federal grant funder while monitoring compliance with grant requirements and regulations 
  • Provide basic HR functions for CRC members 
  • Develop a vision for and oversee ongoing training, professional development, and retreats for CRC  members to support culture-building and engagement  
  • Implement and sustain trauma-informed practices within the program to maintain community guidelines and create a framework to address issues related to privilege, identity, and inclusion  

Equitable Engagement Collaborative (EEC) 

  • Oversee all functions of the Equitable Engagement Collaborative 
  • Provide strategic vision for the EEC that supports Mayoral, administration, and departmental priorities 
  • Serve as an engagement expert within the EEC space 
  • Coordinate and lead bi-monthly EEC meetings 
  • Collaborate with individuals from different departments to create spaces for best practice sharing and brainstorming with a goal of improving engagement City-wide 
  • Work closely with the Service Design Studio to create the Equitable Community Engagement Toolkit 
  • Ability to consult with staff across City departments to create, improve and implement community engagement strategies 
  • Other relevant duties as assigned 

Competencies, Knowledge, Skills, and Abilities


  • Strong understanding of Equitable Engagement Practices 
  • Understanding of team dynamics and a strong ability to mediate and problem solve 
  • Ability to motivate teams and groups of diverse individuals 
  • Commitment to diversity, equity and inclusion in staff and program management. 
  • Ability to promote healthy staff-supervisor relationships 
  • Strong presentation skills  
  • Data driven approach to problem solving. Strong ability to implement innovative solutions and analysis to assist in making decisions  
  • Significant financial and grants management skills 
  • Clear understanding of best practices in community engagement and volunteer recruitment/retention. 
  • Identifying opportunities to strengthen existing programs, create and/or enhance implementation strategies, and work with a diverse team to implement action plans. 
  • Action oriented; an individual not afraid to roll up their sleeves and get into the details of the operation. 
  • Excellent time management skills with capacity to work simultaneously on multiple tasks and projects and deliver on deadline. 
  • Experience in managing programs, including developing and monitoring budgets, supervising staff and ensuring program impact


  • 5+ years experience with staff/team management 
  • Experience managing managers 
  • 5 years experience in community engagement/organizing 
  • Program management experience, preferably managing AmeriCorps programs in government or nonprofit settings. 
  • Experience launching and managing new programs. We’re looking for someone who can proactively anticipate and consistently overcome the challenges that come with quickly launching a large-scale program. 
  • Relationship management experience, preferably collaborating with low wealth and multicultural communities. We’re looking for someone who can build authentic, long-term relationships across lines of difference, like race, ethnicity, gender identity, sexual orientation, class, ability, citizenship status, and other identities. 
  • Understanding of diversity, equity, and inclusion principles, preferably with experience advancing equitable program outcomes. We’re looking for someone who can identify ways in which identity and power show up in our work, as well as demonstrate continuous growth by creating opportunities for evaluation and reflection. 
  • Ability to manage program finances and submit grant reports  
  • Experience recruiting AmeriCorps members or volunteers with the ability to design and implement innovative recruitment strategies 
  • Experience training and developing large groups of diverse individuals 
  • Ability to build new and maintain existing collaborative relationships with stakeholders. 
  • Ability to work on multiple projects simultaneously, while meeting deadlines and deliverables. 
  • Effective oral and written communication with diverse audiences. 
  • Excellent time management skills. 
  • Comfort working with data and digital systems. 

Additional Information

Salary: $75,000

Please submit a cover letter, resume, and reference list with your application.

Did you know?

  • We are a Public Service Loan Forgiveness Program qualified employer
  • Employees are eligible for a 25% tuition discount program (and sometimes spouses and dependents as well) in partnership with area colleges and universities
  • We offer comprehensive health coverage for employees and their eligible dependents
  • Our wellness program offers eligibility into the discounted medical plan
  • Employees receive paid vacation, sick leave, and holidays
  • Generous retirement savings options are available 

Successful candidate must be a city of Philadelphia resident within six months of hire

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected] For more information, go to: Human Relations Website: