Hearing Officer I, Office of Administrative Review

  • Full-time

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:

  Impact - The work you do here matters to millions. 

  Growth - Philadelphia is growing, why not grow with it? 

  Diversity & Inclusion - Find a career in a place where everyone belongs.

  Opportunities in Tech - Don’t wait for the future, shape it.

  Benefits - We care about your well-being.

Agency Description

The Office of the Chief Administrative Officer (“CAO”) works to modernize City government and improve the efficiency and effectiveness of City services. We focus on innovating and strengthening the City’s administrative functions and enabling resident-facing departments to evaluate, plan and continually improve their service delivery.

The following departments and functions report to the CAO: Human Resources and Talent, Office of Innovation and Technology, Procurement, Fleet, Public Property, Records, Office of Administrative Review, Bureau of Administrative Adjudication, Open Data and Digital Transformation, Contracting and Performance Management. 

The Office of Administrative Review (OAR) reviews cases where residents or business owners disagree with a fine, violation notice, tax assessment or other City of Philadelphia administrative decision. OAR provides an appeal process, processes requests, and administers hearings, rendering fair and impartial decisions. 

Job Description

The Hearing Officer conducts in-person and ex-parte hearings to review testimony and documentary evidence to resolve Code Violations, Red Light Camera, Speed Camera, and Residential Disability Parking hearings.

The Hearing Officer is also responsible for case management of a tax category for the Tax Review Board. This includes processing petitions, entering information into our OARS database, entering determinations into the system, communicating with the Department of Revenue and other departments regarding.

Essential Functions

  • Responsibilities include administrative review and adjudication of disputed issues. The successful candidate will be able to evaluate documents and testimony to, within applicable law, render decisions and communicate the decision to the party making the appeal.
  • Additionally, this position will require clerk skills including evaluating and processing petitions, entering data into various systems, communicating with petitioners, and maintaining the category. 

Qualifications

Education and Experience

Applicants must have:

  • A high school diploma; Bachelor’s Degree a plus.
  • Excellent customer service and communication skills.
  • Ability to work and make sound decisions in a stressful and very fast-paced environment

Competencies, Knowledge, Skills and Abilities

  • Excellent communication skills.
  • Eye for detail and accuracy.
  • Familiarity with City systems and processes including eTIMS, OARS, and PPA vendor systems
  • Familiarity with City Codes and regulations

Additional Information

Salary Range: $40,200

Please attach a cover letter and resume in the additional attachments section. Applications without all documents will not be considered.

Did you know?

  • We are a Public Service Loan Forgiveness Program qualified employer
  • Employees are eligible for a 25% tuition discount program (and sometimes spouses and dependents as well) in partnership with area colleges and universities
  • We offer comprehensive health coverage for employees and their eligible dependents
  • Our wellness program offers eligibility into the discounted medical plan
  • Employees receive paid vacation, sick leave, and holidays
  • Generous retirement savings options are available 

Successful candidate must be a city of Philadelphia resident within six months of hire

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected]. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx

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