Director of Delinquent Collections

  • Full-time

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:

  Impact - The work you do here matters to millions. 

  Growth - Philadelphia is growing, why not grow with it? 

  Diversity & Inclusion - Find a career in a place where everyone belongs.

  Opportunities in Tech - Don’t wait for the future, shape it.

  Benefits - We care about your well being.

Agency Description

The Department of Revenue collects over $5 billion dollars from hundreds of thousands of taxpayers to support the School District of Philadelphia and City services and provides over $100 million in tax relief to a quarter million households. The Department of Revenue is seeking a Director of Delinquent Collections to direct the City’s tax collection program and develop and implement collection strategies and policies. The successful candidate will utilize experience in tax collection, project management, and data analysis to efficiently maximize collections from enforcement efforts.

Job Description

Oversees the following units within the Department of Revenue:

  • Tax Clearance Unit–Tax clearances are required for entities doing business or seeking benefits from the City, such as zoning variances, tax abatements, licenses/permits, properties acquired at Sheriff Sale, and city employment.  The Tax Clearance Unit operates out of the Concourse level of the Municipal Services Building.  The Unit consists of one supervisor, five representatives and one clerical staff member.  The Unit reports directly to a Revenue Collection Officer.
  • Commercial Activity License Revocation Unit – Tax compliance is required as a condition to the issuance and retention of a commercial activity license.  The Commercial Activity License Revocation Unit operates out of the 2nd Floor of the Municipal Services Building.  The Unit consists of one supervisor, seven tax collectors, and one clerical staff member.  The Unit reports directly to a Revenue Collection Officer.
  • Collection Agency Support Unit – The Collections Division is responsible for the oversight of the Department’s collection agencies and co-counsels, and for review/approval of vendor invoices.  The Collection Agency Support Unit operates out of the 2nd Floor of the Municipal Services Building.  The Unit consists of one supervisor, and four support staff.  The Unit reports directly to the Director of Delinquent Collections.

Essential Functions

The Director of Delinquent Collection’s primary responsibility is to assist the Deputy Revenue Commissioner for Collections through oversight and monitoring of critical collection processes within the Department of Revenue. The Director has a diverse list of events and recurring tasks that require his/her attention throughout the year, including (but not limited) to the following areas:

  • Development and implementation of collection strategies and projects,
  • Coordination of referrals among several outside collection agencies, co-counsels, and Law to maximize collections,
  • Oversight of compliance functions related to outside collection agencies and co-counsels, and
  • Oversight of timely and proper processing of all vendor invoices.


Education and Experience

  • Bachelor’s degree in Business Administration, Public Administration
  • Experience in delinquent revenue collections which must include proficiency using collections software
  • Experience successfully supervising, managing, and developing delinquent revenue collections staff and operations, including the entire debt collection life cycle
  • Experience implementing approaches to debt collections that increase productivity and yield; expertise in debt collections including local, state and federal laws and regulations that govern collections (FDCPA, TCPA), modern practices, strategies and techniques specific to types of debts
  • Experience navigating and improving computer software and databases related to billing and collections of delinquent accounts
  • Experience collaborating with colleagues within the department to provide overall organizational effectiveness and high value customer service
  • Experience with complex reporting and analysis on account receivable, collection rate, outreach efficacy, and agency and vendor collections and productivity, utilizing proper research and data methods and techniques
  • Excellent written and oral communication skills

Competencies, Knowledge, Skills and Abilities

  • Strong interpersonal skills. 
  • Strong leadership and negotiation skills. 
  • Knowledge of tax policies, regulations and legislation.
  • Knowledge of principles and practices of auditing and accounting.
  • Knowledge of basic data analytics theory.
  • Skill in developing tax compliance programs.
  • Ability to interpret tax regulations, code and legislation. 
  • Ability to communicate effectively both orally and in writing. 
  • Ability to work as a team leader and team member. 
  • Ability to problem solve creatively with stakeholders and staff
  • Ability to make decisions quickly and accurately. 
  • Ability to manage and coordinate diverse groups toward a common goal. 
  • Ability to maintain effective working relationships and develop partnerships. 
  • Able to perform efficiently under pressure. 
  • Ability to independently handle multiple tasks and/or projects simultaneously.

Additional Information

Salary Range: $80,752 - $99,249

Please submit a cover letter and resume with your application. Applications without all documents will not be considered.

Did you know?

  • We are a Public Service Loan Forgiveness Program qualified employer
  • Employees are eligible for a 25% tuition discount program (and sometimes spouses and dependents as well) in partnership with area colleges and universities
  • We offer comprehensive health coverage for employees and their eligible dependents
  • Our wellness program offers eligibility into the discounted medical plan
  • Employees receive paid vacation, sick leave, and holidays
  • Generous retirement savings options are available 

Successful candidate must be a city of Philadelphia resident within six months of hire

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected]. For more information, go to: Human Relations Website: