Technical Writer

  • 1401 John F Kennedy Blvd, Philadelphia, PA 19102, USA
  • Full-time

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:

  Impact - The work you do here matters to millions. 

  Growth - Philadelphia is growing, why not grow with it? 

  Diversity & Inclusion - Find a career in a place where everyone belongs.

  Opportunities in Tech - Don’t wait for the future, shape it.

  Benefits - We care about your well being.

Agency Description

The Department of Revenue collects over $5 billion from hundreds of thousands of taxpayers to support the School District of Philadelphia and City services, and collects more than $650 million in water bills. It provides $150 million in tax relief to a quarter million households. In the exercise of its mission, the Department mailed out an estimated 11.8 million letters to Philadelphia residents and business owners last year. This is in addition to thousands of emails and other digital communication the Department exchanges annually with taxpayers and water customers. The Department is currently replacing its existing tax system. It is redesigning and improving interactions with the public as part of this multi-year process.

Job Description

The Department of Revenue seeks a Technical Writer with a records management background, to catalog, write, edit, organize and maintain the Department’s correspondence and written records. The Writer will fulfill this job as part of the implementation of a new Integrated Tax System for the City, but duties will extend beyond that project. This position will support the Department’s efforts to more clearly and effectively correspond with the public, identifying opportunities to update and enhance communication, including:

  • Language, layout, and graphics,
  • In print and digital formats.

The Writer will produce content that accurately and clearly informs the pubic, promoting trust in the Department and compliance. The Writer will develop a system to catalog correspondence, and catalog some of the knowledge base that informs the Department’s correspondence.

Essential Functions

Content creation

  • Plan and edit accurate, accessible and engaging content for the Department of Revenue. This includes bills, letters, emails, notices, alerts, requests and other digital and print communication.
  • Ensure correspondence is 100% accurate, as well as easily understood by the public.
  • Upload content to ITS and verify that the system is generating and sending correspondence correctly.
  • Quickly update correspondence to reflect policy changes, including new legislation, ordinances, and procedures within the Department.
  • Pro-actively identify opportunities to improve communications to meet the needs of both internal and external stakeholders.
  • Act as an editor to ensure correspondence meets City’s content style guide (standards.phila.gov), and is consistent across different units within the Department.

Project manager and user experience advocate

  • Work closely with Subject Matter Experts within the Department, as well as taxpayers and water customers when possible, to develop clear and actionable correspondence.
  • Strategize and effectively coordinate content creation when a project involves two or more units within the Department, or between the Department and other City agencies.
  • Collaborate with department staff to store and modernize the knowledge base that informs correspondence with the public.
  • Ensure language and design meets or exceeds standards of accessibility and inclusion. Update content based on user feedback and best practices. 
  • Support Language Access efforts to improve communication with residents with limited English proficiency.

Content manager and archivist

  • Develop a system to archive current and past correspondence and other materials, so that it is easy to find and reference.
  • Conduct a once-a-year audit to account for all Revenue correspondence, making sure it continues to be relevant, accurate and clear.
  • Provide recommendations on terminating correspondence when it is determined to be erroneous, redundant, or obsolete.
  • Classify correspondence, as well as other documents and materials, and promote these as resources to Department colleagues.

Qualifications

Education and Experience

At least two years of full-time, professional experience that includes extensive writing and teamwork, such as:

  • Letter or grant writer
  • Copy editor or proofreader
  • Records/archives manager
  • Digital archivist

A Bachelor’s degree is preferred. However, we may consider candidates who demonstrate the necessary experience and skills to fulfill the job.

Competencies, Knowledge, Skills and Abilities

  • Excellent communicator: Able to clearly address a complex subject and break it down into crisp, simple language. Bi- or multi-lingual highly preferred.
  • Detail-oriented: Sees and manages the smallest, most complex details so that content is clear, accurate, and consistent with standards.
  • Organized: Manages projects, estimates timelines, prioritizes and reworks a project approach based on unforeseen challenges. Works well under pressure, and sets reasonable deadlines for self and others.
  • Relationship-builder: Works comfortably with a variety of people and personalities, and cultivates strong relationships, to ensure collaboration and continued project support.
  • Independent: Can be counted on to autonomously identify needs, gather resources, produce results.
  • Curious: Asks questions to better understand a problem, takes interest in colleagues’ specializations and challenges, receives and gives constructive feedback, learns new skills.
  • Compassionate: Uses empathy for others’ experiences to create actionable solutions that address people’s real needs with integrity.
  • Scrappy: Has the ingenuity to solve problems and deliver quality results even when working within constraints.

Additional Information

Salary Range: $55,000

Please submit a cover letter, resume and writing sample with your application. Applications without all required documents will not be considered.

Did you know?

  • We are a Public Service Loan Forgiveness Program qualified employer
  • Employees are eligible for a 25% tuition discount program (and sometimes spouses and dependents as well) in partnership with area colleges and universities
  • We offer comprehensive health coverage for employees and their eligible dependents
  • Our wellness program offers eligibility into the discounted medical plan
  • Employees receive paid vacation, sick leave, and holidays
  • Generous retirement savings options are available 

Successful candidate must be a city of Philadelphia resident within six months of hire

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected] For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx

#LI-OHR