Continuum of Care Program Manager for Underrepresented Populations

  • Full-time

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:

  Impact - The work you do here matters to millions. 

  Growth - Philadelphia is growing, why not grow with it? 

  Diversity & Inclusion - Find a career in a place where everyone belongs.

  Opportunities in Tech - Don’t wait for the future, shape it.

  Benefits - We care about your well being.

Agency Description

The mission of the Office of Homeless Services is to make homelessness rare, brief, and non-recurring. OHS works collaboratively with a broad-based network of public and private providers focused on utilizing practices that are informed by data, honor the different perspectives of all stakeholders, and are trauma-informed. OHS works to maximize resources while monitoring emerging trends, tracking progress, and shifting priorities as needed. 

OHS is the Collaborative Applicant to HUD for the Philadelphia Continuum of Care, and is located within the Health and Human Services Cabinet, which includes the Departments of Behavioral Health and Intellectual disAbility Services (DBHIDS), Human Services (DHS), Mayor’s Office of Community Empowerment and Opportunity, and Public Health (DPH).

Job Description

The Office of Homeless Services (OHS) is the public entity charged with the policy, planning, and coordination of the City’s response to homelessness. Homeless Services is the Collaborative Applicant for the Philadelphia Continuum of Care (CoC) funded by the US Department of Housing and Urban Development, and coordinates an inter-agency planning body committed to coordinating and implementing a community-wide response to addressing homelessness in the City of Philadelphia. As Collaborative Applicant, OHS has a responsibility to develop a community-wide process that encompasses coordination of nonprofit homeless providers, victim service providers, faith-based organizations, governments, businesses, advocates, public housing agencies, school districts, social service providers, mental health agencies, hospitals, universities, affordable housing developers, law enforcement, organizations that serve veterans, and homeless and formerly homeless individuals.

The purpose of the Continuum of Care Program Manager for Under-Represented Populations is to develop and implement effective best practices to understanding and addressing homelessness as it relates to the effectiveness and efficiency of building community-based capacity for those sub-populations of unaccompanied youth (ages 12 – 24), youth identifying within the LGBTQ community, the LGBTQ community, the Aging community (55+) and all persons identified as Chronically homeless.

This position is part of the Planning Unit in the Division of Policy, Planning, and Performance and will be responsible for providing knowledge and leadership for programming focused on Under-Represented Populations experiencing housing instability and homelessness.

Reports to: Director of Planning.

Essential Functions


  • Spearhead efforts to develop a system that makes homeless rare, brief and nonrecurring for all people in Philadelphia, across all subpopulations related to, but not limited to unaccompanied youth (afges 12 - 24), youth presenting within the LGBTQ community, the LGBTQ community, the Aging community (55+) and all identifying as chronically homeless.
  • Provide a quantitative analysis of the identified trends and outcomes with the use of complex data sets (from the HMIS database and internal and external sources) related to the above memtioned vulnerable sub-populations at-risk of or experiencing homnelessness delivered to community-based leaders and partners to establish stronger stability among funding resources.
  • Coordinate efforts around community stakeholder engagement in the development and implementation of a strategic plan to prevent and end homelessness for previous mentioned vulnerable subpopulations that aligns with the Roadmap to Homes strategic plan’s goals, objectives, and priorities to bring the community’s vision on unaccompanied youth (ages 12- 24), youth presenting within the LGBTQ community, the LGBTQ community, the Aging community (55+) and all persons identified as Chronically homeless to action into greater focus.
  • Provide a qualitative analysis through the development of community stakeholder engagement by analyzing system strengths, weaknesses, gaps, and opportunities to innovate and adapt to different needs and circumstances to ensure system effectiveness and efficiency.
  • Mobilizing people with lived experience of homelessness and housing instability to participate and be represented in system planning processes.
  • Participate and Manage the A Way Home America Challenge to End Youth Homelessness initiative to ensure coordination among key stakeholder are involved to help implement best practices to end youth homelessness.
  • Facilitate community-based engagement around measuring and track trends related to, but not limited to racial and other disparities in system access, outcomes, and gaps in the system as a whole for the above- mentioned subpopulations and will use data visualization tools to produce custom reports to present and promote system change with a wide range of public and private community members.
  • Perform within the framework of implementation of the CoC’s Roadmap to Homes strategic plan. 
  • CoC planning activity tasks related to the Notice of Funding Availability (NOFA) process and identify grants and other funding opportunities related to under-represented subpopulations at-risk or experiencing homelessness.
  • Assist with developing a plan for allocating funds, evaluating cost effectiveness and underspending to ensure the coordinated housing crisis system can effectively serve the under-represented sub-populations.
  • Assisting with referral oversight and management of the CoC’s Coordinated Entry (CE) process (also known as CEA-BHRS) with a specific focus as the representative for the under-represented subpopulations to ensure that the CE system is well advertised and easily accessed by people seeking services or housing, including people with disabilities and people with Limited English Proficiency, and is affirmatively marketed in order to reach eligible persons who are least likely to seek assistance in the absence of special outreach, in accordance with the federal requirements.
  • Coordinate special initiatives related to under-represented subpopulations at-risk of or experiencing homelessness and engagement of people with lived experience, including but not limited to outreach, training, policy development and project implementation.
  • Serve as a liaison between agencies administering funding to under-represented subpopulations homelessness programs and the Office of Homeless Services by providing project management and administrative support to the various CoC Sub-committees to achieve the goals and objectives outlined in the strategic plan.
  • Facilitate outreach efforts to build relationships with service providers outside the homeless assistance system who are engaged in delivering high-quality services to under-represented sub-populations at risk of or facing homelessness.
  • Be the catalyst for collaboration between governmental and nongovernmental agencies.
  • Create structures and implement processes to facilitate cross-governmental system collaboration to address system-level strategies to prevent homelessness following the exit of child welfare, juvenile justice, criminal justice, or other public systems.
  • Create processes to facilitate cross-system collaboration with Federal public-sector funding entities including but not limited to: Health and Human Services (HHS), Veterans Affairs (VA).
  • Other duties as required.


Qualifications (Education and Experience)

  • Bachelor’s Degree required and five-years of work experience; or an equivalent combination of education and experience deemed to be adequate.
  • At least five (5) recent years of experience and knowledge of Housing and Service programs for persons experiencing homelessness (HUD regulations related to the HEARTH Act of 2009, Emergency Solutions Grant, etc.), utilizing trauma-informed best practices and positive vulnerable sub-population development models that respect the dignity of the people experiencing homelessness (i.e. - domestic violence, youth, aging, LGBTQ, refugees and immigrant community, and/or other groups of people under-served by mainstream systems).
  • At least two (2) recent years of experience and knowledge of the CoC Homeless Management Information System (HMIS) regulations and requirements related to reporting system-wide performance outcomes.
  • At least two (2) years of experience understanding cross-sector reporting and collaboration requirements related to, Federal, State, Local and other public/private funding entities.
  • Demonstration of at least 2 years of Administrative/Macro-level Supervision experience preferred.
  • Lived experience preferred
  • Bilingual preferred

Knowledge, Skills, and Abilities

  • Strong knowledge basis in program/organization management with the ability to structure teams/staff to coordinate participation among internal and external partners.
  • Rapid Response – shows the ability to prioritize work under deadlines, including beyond regular work schedule, on an as needed basis under pressure situations.
  • Demonstrates a strong knowledge of Planning, Analytical, Negotiation, and Strategic Planning skills to resolve complex and diverse issues among internal and external entities.
  • Strong verbal and written communication skills to effectively and efficiently communicate compliance initiatives and information to a variety of audiences (staff, media, community leaders, elected officials, and other senior level external staff), including creation and delivery of presentations and written reports.
  • Ability to conduct thorough data analysis by using quantitative and qualitative practices that can be used to develop meetings and focus groups that can be interpreted to various skill levels and personalities across internal and external entities.
  •  Expertise in HUD regulations, Continuum of Care grant requirements and integrated systems work needed to develop a system that makes homelessness rare, brief, and nonrecurring,
  • Advanced proficiency in Computer applications, including Microsoft Office 365 (Word, Excel, Access, and Outlook), Adobe Acrobat, etc.

Additional Information

Salary Range: $62,320

Did you know?

  • We are a Public Service Loan Forgiveness Program qualified employer
  • Employees are eligible for a 25% tuition discount program (and sometimes spouses and dependents as well) in partnership with area colleges and universities
  • We offer comprehensive health coverage for employees and their eligible dependents
  •  Our wellness program offers eligibility into the discounted medical plan
  • Employees receive paid vacation, sick leave, and holidays
  • Generous retirement savings options are available 

Successful candidate must be a city of Philadelphia resident within six months of hire

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected]. For more information, go to: Human Relations Website: