With a workforce of over 25,000 people, and opportunities in more than 1,000 different job categories, the City of Philadelphia is the sixth largest city in the United States and one of the largest employers in Southeastern Pennsylvania. As an employer, the City of Philadelphia operates through the guiding principles of service, integrity, respect, accountability, collaboration, diversity and inclusion. Through these principles, we strive to effectively deliver services, to resolve the challenges facing our city, and to make Philadelphia a place where all of our residents have the opportunity to reach their potential.  

Agency Description: 

The Office of the Chief Administrative Officer (“CAO”) works to modernize City government and improve the efficiency and effectiveness of City services. We focus on innovating and strengthening the City’s administrative functions and enabling resident-facing departments to evaluate, plan and continually improve their service delivery.

The following departments and functions report to the CAO: Human Resources and Talent, Office of Innovation and Technology, Procurement, Fleet, Public Property, Records, Office of Administrative Review, Bureau of Administrative Adjudication, Open Data and Digital Transformation, Contracting and Performance Management.

The Bureau of Administrative Adjudication address in person parking ticket disputes, as well as, those submitted via web and mail.

The Hearing Officer conducts in-person and ex parte hearings to review testimony and documentary evidence to resolve parking ticket disputes as well as disputes related to various booted and towed vehicles and their storage charges.

Essential Functions:

• Responsibilities include administrative review and adjudication of disputed parking tickets.
• The successful candidate will be able to evaluate documents and testimony to, within applicable law, render decisions and communicate the decision to the party making the appeal.

Applicants must have:

• A high school diploma; Bachelor’s Degree a plus.
• Excellent customer service and communication skills.
• Ability to work and make sound decisions in a stressful and very fast paced environment.

Competencies, Knowledge, Skills and Abilities:

• All hearings require the use of the parking ticket data base for research of imaged documents, photographs, the transactional history, the citation itself and the entry of the Hearing Officer’s decision to uphold, reduce or dismiss any charges.
• Ability to quickly obtain information from a relational data base; have good personal computer and keyboard skills.
• Ability to quickly write decisions in a clear, concise language.

Salary: $39,359/yr 

Successful candidate must be a City of Philadelphia resident within six months of hire

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx