Administrator of Tax Credit and Assistance Programs

  • 1401 John F Kennedy Blvd, Philadelphia, PA 19102, USA
  • Full-time

Company Description

With a workforce of over 30,000 people, and opportunities in more than 1,000 different job categories, the City of Philadelphia is the fifth largest city in the United States and one of the largest employers in Southeastern Pennsylvania. As an employer, the City of Philadelphia operates through the guiding principles of service, integrity, respect, accountability, collaboration, diversity and inclusion. Through these principles, we strive to effectively deliver services, to resolve the challenges facing our city, and to make Philadelphia a place where all of our residents have the opportunity to reach their potential. 


The Department of Revenue collects over $5 billion dollars from hundreds of thousands of taxpayers to support the School District of Philadelphia and City services, and provides over $100 million in tax relief to a quarter million households, as well as promotes the federal Earned Income Tax Credit; the nation’s largest anti-poverty program.  Additionally, the Department administers an array of business tax credits to promote job growth, sustainability, and redevelopment.

The Department of Revenue seeking to appoint an Administrator of Tax Credit & Assistance Programs to oversee the administration of these programs.

Job Description

The Administrator of Tax Credit & Assistance Programs is accountable for getting relief and credits to individuals and businesses who are eligible and ensuring none goes to those that are not. More information about the tax credit and relief programs administered by the Department of Revenue is available here:


Essential Functions


  • Ensure the accurate and timely processing of applications for Real Estate Tax and Business Tax programs.
  • Develop and implement a strategy to enroll all eligible homeowners into Department of Revenue Real Estate Tax relief and payment plan programs. This will include outreach, building partnerships, and designing and refining processes to encourage enrollment. Ensuring language access is a priority.
  • Update program processes and materials based on legislative changes and to improve operations.
  • Launch new programs and expansions of existing programs.
  • Lead the City’s EITC initiative – a $1 million program to increase awareness and support free tax preparation services.
  • Develop and deliver appropriate training for staff, tax professionals, and community partners and others.
  • Utilize and act upon data from internal and external sources to identify trends, challenges, and opportunities.
  • Design and undertake initiatives based on behavioral science, trauma-informed care, and human-centered design to improve outcomes.
  • Provide insights and recommendations for proposed policies and programs.


  • Establish program budgets and consults with Revenue Commissioner and Deputy Commissioners on budgetary issues.
  • Communicate with the Revenue Commissioner and Deputy Commissioners, as well as with community partners regarding any operational, personnel, taxpayer and administrative issues.
  • Participate in weekly program meetings, community meetings, and other related meetings.
  • Ensure program compliance with all relevant laws and regulations.
  • Fulfill reporting obligations.
  • Perform all other job-related tasks in addition to those specifically outlined.


  • Supervises and supports all direct report staff, currently a team of 5-7 people. 
  • Conducts performance appraisals with all direct report staff.
  • Conducts or arranges for appropriate training for staff development.
  • Participates in appropriate training programs to enhance own professional and personal development.

Competencies, Knowledge, Skills and Abilities

  • Strong organizational, communication, and management skills.
  • Ability to manage multiple components of a project in various stages of completion.
  • Sensitivity toward individuals and families in need of assistance.
  • Commitment to the project and the Department’s mission.
  • Willingness to work collaboratively with staff and other organizations to achieve goals.
  • Strong analytical abilities and experience using data to drive policy and process decisions.
  • A working knowledge of City of Philadelphia assistance and tax credit programs.
  • A strong preference for bi-lingual candidates in the following languages: Spanish, French, Vietnamese, Arabic, and Khmer (the five languages Revenue most frequently receives translation requests for).


  • Master’s Degree with experience in Public Policy, Government Administration, City Planning, or related field or Bachelor’s Degree with a minimum of 5 years’ direct experience.
  • Experience managing staff or contractors.

Additional Information

Please submit a resume and cover letter with your application.

Salary: $62,000-$80,000 Commensurate with expereince

Successful candidate must be a City resident within six months of hire.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected] For more information, go to: Human Relations Website: