With a workforce of over 30,000 people, and opportunities in more than 1,000 different job categories, the City of Philadelphia is the fifth largest city in the United States and one of the largest employers in Southeastern Pennsylvania. As an employer, the City of Philadelphia operates through the guiding principles of service, integrity, respect, accountability, collaboration, diversity and inclusion. Through these principles, we strive to effectively deliver services, to resolve the challenges facing our city, and to make Philadelphia a place where all of our residents have the opportunity to reach their potential.

AGENCY DESCRIPTION

The Department of Licenses and Inspections promotes Code compliance through education, consultation, responsiveness to public complaints, building plan reviews, licensing and permitting processes, on-site inspections, and enforcement actions. At all times, the Department’s focus is public safety.

POSITION SUMMARY

This position is located in the Department of Licenses and Inspections (L+I). This position communicates departmental change management initiatives to the department. To successfully perform this role, this position needs to serve as a liaison among stakeholders in order to understand the structure, policies, and operations of L+I. Creating and updating content in L+I knowledge bases and serving as the 311 liaison are significant aspects of the work. The successful candidate must reside in the City of Philadelphia or establish primary residence in the City of Philadelphia within six months of employment.

SALARY - Commensurate with experience

ESSENTIAL FUNCTIONS

• Work with stakeholders to identify and understand their needs and concerns, understand the environment in which they work, and ensure stakeholder’s actual underlying needs are understood, rather than their stated desires.
  
• Create and maintain communication materials within the department and inter-departmentally.
  
• Create, Update, Maintain and Analyze content on L+I’s Web properties. 
  
• Create, Update, Maintain and Analyze content in knowledge-bases.
  
• Communicate change management positions to the department.
  
• Maintain and Update department’s procedural text for all units.
  
• Assess proposed solutions to determine which best fits the business need, identify gaps and shortcomings in solutions, and determine necessary workarounds or changes to the solution. In addition, assess deployed solutions to see how well they met the original need so that the sponsoring organization can assess the performance and effectiveness of the solution.
  
• Serve as 311 Liaison for L+I.
  

COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES

The ability to apply, at an experienced level, the following skills:

• Development of clear communications for a wide audience of stakeholders
  
• Tailor writings for their intended media and audience
  
• Analyze content for areas of improvement
  
• Anticipate and suggest changes to department materials

The ability to apply, independently, the following skills:

• Plan communications approach, activities, and deliverables for internal projects
  
• Conduct stakeholder analysis
  
• Maintain “one voice” of department
  
• Define business need
  
• Assess communication/material gaps
  
• Suggest solution approach
  
• Define solution scopes and business cases
  
• Prioritize, organize and specify priorities
  
• Define assumptions and constraints
  
• Verify and validate content
  
• Evaluate communication/material performance
  

Knowledge of:

• Core Content Writing techniques, such as: 
  

1. Creation of new content
   
2. Editing existing content
   
3. Writing for the medium
   
4. Layout for web and print
   
5. Writing for the audience
   
6. Interviews 
   

• Best Practices for online content
  
• Metrics and Key Performance Indicators
  
• Publication layout
  
• Sharepoint
  
• Content Calendars
  

Completion of a Bachelors degree program at an accredited college or university, which has included major course work in English or Business;
AND
Minimum four (4) years’ work experience, preferably within Communications;

Or an equivalent combination of education and experience

Extensive experience with relevant tools such as MS Excel, Project, PowerPoint, and Visio.
Experience working in a large governmental environment preferred.
Bi-lingual and experience writing for multi-language environments a plus.

Successful candidate must be a City of Philadelphia resident within six months of hire.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx