With a workforce of over 30,000 people, and opportunities in more than 1,000 different job categories, the City of Philadelphia is the fifth largest city in the United States and one of the largest employers in Southeastern Pennsylvania. As an employer, the City of Philadelphia operates through the guiding principles of service, integrity, respect, accountability, collaboration, diversity and inclusion. Through these principles, we strive to effectively deliver services, to resolve the challenges facing our city, and to make Philadelphia a place where all of our residents have the opportunity to reach their potential.

AGENCY DESCRIPTION

The Department of Licenses and Inspections promotes Code compliance through education, consultation, responsiveness to public complaints, building plan reviews, licensing and permitting processes, on-site inspections, and enforcement actions. At all times, the Department’s focus is public safety.

POSITION SUMMARY

This position is located in the Department of Licenses and Inspections (L+I). This position uses business analysis tasks and techniques to define and validate solutions that meet business needs, goals, and objectives. To successfully perform this role, this position needs to be self-directed and serve as a liaison among stakeholders to understand the structure, policies, and operations of L+I. Analyzing and reporting on solutions that enable the organization to achieve its goals is a significant aspect of the work. The successful candidate must reside in the City of Philadelphia or establish primary residence in the City of Philadelphia within six months of employment.

SALARY - Commensurate with experience

ESSENTIAL FUNCTIONS

• Perform continuous process improvement activities to keep the department on a path to modernization
  
• Identify budget and staff impact and calculate return on investment for any suggested process changes
  
• Monitor, analyze and update procedures for all L&I operational units
  
• Monitor, analyze and update business process workflows
  
• Identify Change Management impacts and suggest steps to mitigate risk
  
• Monitor, analyze and update customer service processes
  
• Monitor, analyze and update processes within departmental work instructions
  
• Measure customer satisfaction and manage process improvements

COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES

The ability to apply, at an experienced level, the following skills:

• Continuous Process Improvement
• Analysis and recommendations for future workflows
• Discuss and present workflows and performance to upper management
• Manage process types that are diverse in nature

The ability to apply, independently, the following skills:

• Plan process approach, activities, communications, and requirements process
• Conduct stakeholder analysis
• Maintain process requirements
• Express business need
• Assess capability gaps
• Suggest solution approach
• Prioritize and organize process updates and new projects
• Define assumptions and constraints
• Identify and implement solutions to Change Management issues
• Verify and validate improvements
• Assess proposed solutions and organizational readiness
• Define transitions requirements
• Monitor process and performance and report on metrics

Knowledge of:

• Core Business Process components, such as:
  o Time management
  o Resource management
  o Quality control
  o Efficient workflow
  o Decision Analysis
  o Interviews
  o Metrics and Key Performance Indicators
  o Organization Modeling
  o Problem Tracking
  o Process Modeling
  o Requirements Workshops
  o Scenarios and Use Cases 
• Daily and long term staffing plans and processes
• Customer Service, In-person and online
• Project/program management principles and tools a plus
  

• Completion of a Bachelors degree program at an accredited college or university, which has included major course work in Business Administration;
• Minimum of four (4) years’ experience, preferably within IT, and two (2) years business analysis experience.
• Extensive experience with relevant tools such as MS Excel, Project, PowerPoint, and Visio.
  

Or an equivalent combination of education and experience.

Successful candidate must be a City of Philadelphia resident within six months of hire.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx