With a workforce of over 30,000 people, and opportunities in more than 1,000 different job categories, the City of Philadelphia is the fifth largest city in the United States and one of the largest employers in Southeastern Pennsylvania. As an employer, the City of Philadelphia operates through the guiding principles of service, integrity, respect, accountability, collaboration, diversity and inclusion. Through these principles, we strive to effectively deliver services, to resolve the challenges facing our city, and to make Philadelphia a place where all of our residents have the opportunity to reach their potential. 

AGENCY DESCRIPTION

Philly311's goal is to provide world-class service for all our channels-phone, email, mobile, web and social media

600,000 cases are logged by people in Salesforce each year from the 311 Contact Center via the call center, mobile application, the web, and email. Whether they’re looking for information on the Philadelphia Marathon, checking whether trash pickup is on-schedule, looking for after school activities, or trying to have a pothole repaired, for many Philadelphians their experience with 311 represents the image they have of government services.

POSITION SUMMARY

This position is for a Salesforce Developer Fellow with a focus on 311 to increase and leverage the Customer Relationship Management (CRM) system. This includes and is not limited to conducting business and technical analysis, developing applications, delivering new functionality, monitoring integrations with other systems, evaluating impacts of existing processes, systems and workflows, and coordinating/implementing enhancements. Additionally, you will provide guidance to the current Salesforce Business Administrator on best practices.

The selected candidate will be full-time, temporary City employee with benefits. The fellowship can begin immediately and will end June 30, 2017

ESSENTIAL FUNCTIONS

• Work within a customized Service Cloud, Visualforce Pages, and Salesforce Community Cloud and create new Case Record Types. 
• The developer is expected to analyze and review business functional requirements and review the technical design documents for completion with the current 311 Salesforce Administrator. 311 can supply the Functional and Technical requirements from previous request types. 
• Design and develop applications, features and enhancements with an emphasis on clean, efficient, well documented code.
  

 COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to design, code, test, debug, package and deploy quality, scalable and well documented solutions on the Salesforce platform.
  
• Collaborate with extended business and IT teams to increase productivity by enhancing our suite of cloud based applications and service.
  
• Work closely with management to prioritize project portfolios
  
• Locate and define new process improvement opportunities
  
• Identify security risks and remediate as needed within the code base
  
• Document new system design and functionality
  
• Contribute improvements to the current development process
  

• Experience working with applications developed by other developers
• Experience with Apex, Visualforce, Triggers, SOQL
• Experience with Javascript, HTML, CSS

Especially Strong Candidates will have:

• Developed in Visualforce, AppExchanges, Force.com pages as well as integration to other third party solutions using API toolkits.
• Salesforce Visual Workflow.
• Experience leveraging web services to integrate Salesforce with external apps (REST, SOAP, XML, JSON, etc)
• Experience with Lightning app development preferred
• Microsoft Visio and Microsoft Project experience
• Salesforce Platform Developer I or II Certification
  

When applying, please include

• Resume and a cover letter explaining why you’re passionate about Salesforce and participating in the redesign of the City of Philadelphia’s 311 platform. 
• At least one relevant work sample. 

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to pchr@ phila.gov. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx