Indego Community Coordinator

  • Full-time

Company Description

With a workforce of over 25,000 people, and opportunities in more than 1,000 different job categories, the City of Philadelphia is the fifth largest city in the United States and one of the largest employers in Southeastern Pennsylvania. As an employer, the City of Philadelphia operates through the guiding principles of service, integrity, respect, accountability, collaboration, diversity and inclusion. Through these principles, we strive to effectively deliver services, to resolve the challenges facing our city, and to make Philadelphia a place where all of our residents have the opportunity to reach their potential. 


The Office of Transportation and Infrastructure Systems (oTIS) is charged with driving change through our transportation and infrastructure systems. oTIS leads a portfolio of departments, including Streets Transportation, Streets Sanitation, and Philadelphia Water Department (PWD), to provide cost-effective quality services with a focus on the resident. oTIS is the lead agency for the planning, implementation and program management of the Indego Bike Share Program.

In addition, oTIS collaborates with organizations such as Amtrak, DVRPC, Philadelphia City Planning Commission, Commerce Department, Department of Public Property, PATCO, PennDOT, Philadelphia International Airport, Philadelphia Regional Port Authority, Philadelphia Parks and Recreation, Philadelphia Police Department, School District of Philadelphia, SEPTA. Find out more here at

Job Description


The Community Coordinator will be responsible for developing and maintaining strong relationships with community groups and leading community engagement surrounding Indego station planning and station activation. The work of the Community Coordinator will ensure equitable access to bike share through efforts designed to reduce financial, educational, and other barriers. This individual will also contribute to program and policy development and to outreach and marketing efforts generally. This individual may be asked to undertake other duties supporting equitable transportation programs as assigned.


  • Attend, organize, and convene events and meetings with community organizations to share information about Indego and to gather feedback on Indego station locations;
  • Proactively seek and work to develop new strategic partnerships;
  • Serve as ongoing liaison to partner organizations within Indego service area;
  • Develop strategies and implement projects to enhance Indego community engagement;
  • Conduct site visits and measurements to evaluate station locations;
  • Create draft site plan sketches to accurately communicate potential locations to community partners, City departments;
  • Collaborate closely with City departments and partner agencies on station planning and station activation; 
  • Respond to telephone and email inquiries related to Indego;
  • Prepare reports and presentations for meetings or reviews, e.g., with funders;
  • Manage Indego Ambassador Program, which includes the recruitment, hiring, training, and oversight of Indego community ambassadors during the bike share season;
  • Provide oversight for the community engagement work of Bicycle Transit Systems, the City's chosen bike share operator.



  • Excellent communicator and listener, strong public speaker
  • Able to quickly develop relationships with partners through prompt and thorough follow up and communication
  • Strong analytical skills and creative problem solver
  • Organized, with strong project management skills, excellent follow-through 
  • Culturally aware and comfortable working with diverse populations and stakeholders across Philadelphia
  • Understanding of structural barriers to equitable participation in planning, and ability to develop and implement strategies and partnerships to encourage inclusiveness
  • Ability to attend evening meetings across Philadelphia;
  • Proficiency with Microsoft Word, Excel, and PowerPoint.


  • A bachelor's degree from an accredited college and four years of experience in community work or community centered activities in an area related to the duties described above; OR other equivalent education & experience which must include at least three years of experience in community work or community centered activities in an area related to the duties described above.


  • Supervisory Experience
  • Program or grant management experience 
  • Enthusiasm for bike share and other alternative transportation system

Additional Information

Please submit a resume and cover letter with your application.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age,disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to For more information, go to: Human Relations Website at:

The successful candidate must reside in the City of Philadelphia or establish primary residence in the City of Philadelphia within 6 months of employment.