This is a Position-Based Test conducted in accordance with CSC Rule 111A.

IMPORTANT: Your application MUST include responses to the Minimum Qualification Supplemental Questionnaire (MQSQ) found HERE.

Applicants must complete the supplemental questionnaire prior to starting the online application process.  The application will not be reviewed without a completed MQ supplemental questionnaire.

The Public Defender’s office provides legal representation to persons charged with a crime in San Francisco who do not have the financial means to retain their own counsel. Each year, the office serves approximately 20,000 people. The San Francisco Public Defender’s office is a nationally recognized model of public defense.

Specific Information Regarding this Recruitment Process

Classification: 1094- IT Operations Support Administrator IV

Status: Full-Time

Appointment Type: Permanent Civil Service (PCS)

Application Opening: May 16,2022

Application Deadline: June 17,2022

Hourly Compensation: $109,876-$136,162/Annually

Recruitment ID: PBT-1094-119164

Appointment Type: Permanent Civil Service (PCS)

Under general direction, this position will be performing a full range of technical support, operational activities and system administration with a heavy emphasis on surveillance audio/video retrieval, media conversion management, digital evidence presentation, sound and video systems setup, and audio/video editing. In addition, the IT professional will be responsible for designing methods to store, analyze, utilize and organize data for surveillance videos; prepare investigation reports; confer with attorneys and defense team on trial preparation; make court appearances and give testimonies as required. 

This advanced journey level position requires independent judgment in the performance of duties and will lead to more complex technical and operational support.

1.      Performs highly complex technical and operational IT support work. Oversee IT operations in the absence of a supervisor.

2.      Creates and maintains office network, including but not limited to IP addressing and network protocols, Microsoft Domains and Active Directory users’/computers administration.    Troubleshoot domain controller replication issues, DNS functions, Network/scanning printing, Network shares and permissions including NTFS permissions.

3.      Analyzes, designs and develops operational procedures and solution in response to needs of diverse types of staffing in law office with heavy emphasis in remote work access, trial work and community outreach.  

4.      Installs, operates, administers, maintains, and upgrades desktop, peripheral, smartphone and server operating systems.  Ensure different software platforms can communicate and work together.

5.      Provides technical assistance to users.  Performs help desk functions for users and work directly with staff in person, on the phone, or remotely.  Solve their computing needs and support their hardware/software, including but is not limited to their smartphones, desktops and the applications that run on them. 

6.      Coordinates hardware, software and service repairs.

7.      Analyzes, researches, and tests changes in operating systems and system software on multiple computers for compatibilities, performance, and capabilities in operational matters; and deploy new or enhanced system tools.

8.      Performs work related to security and disaster recovery needs such as system backup and/or restoration, including operational support at a host site or a recovery site.

9.      Assesses user training needs; develop training programs and materials.  Provide training.

10.   Attends meetings. Represent the unit or the Department on committees as necessary.

Applicants must fully meet the minimum qualifications by the final filing deadline unless otherwise stated:

Education:

Requires an associate degree in computer science or a closely related field from an accredited college of university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:

Four (4) years of experience performing analysis, installation, technical support, and system administration in a network environment.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) Is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.  

• Excellent customer service skills.  Demonstrate ability to interact with customers over the telephone and in-person in a pleasant, professional, and courteous manner.  
• Strong communication skills, listening as well as written and oral communication skills.
• Ability to work independently with minimal supervision.  Initiative and independent problem-solving skills.
• Experience working in a legal office or high stress environment is highly desirable.  
• Four (4) years of recent experience in a technical support role which includes supporting workstations and printers on a Microsoft Active Directory Network on a medium-to-large corporate environment.  This experience must include administering Microsoft Windows 10, Mac Support and Microsoft Office Suite 2013/2016
• Microsoft MCSE Certification and CompTIA A+ Certification.
• All experience must have been gained within the last seven (7) years.

Verification of Experience and/or Education

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Selection Process:

Selection Procedures

Minimum Qualifications Supplemental Questionnaire (MQSQ) (Weight - Qualifying)

The purpose of the Minimum Qualification Supplemental Questionnaire (MQSQ) is to assess whether the applicant meets the minimum qualifications for the 1094- IT Operations Support Admin IV position. The minimum qualifications have been identified as critical for satisfactory performance in this classification. The information provided must be consistent with the information on your application and is subject to verification. The responses on the Minimum Qualifications Supplemental Questionnaire are mandatory for participation in this recruitment process.

Supplemental Questionnaire (SQ) (Weighted 100%):

Candidates who meet the minimum qualifications will be sent a Supplemental Questionnaire via electronic mail the closing of the filing period. The Supplemental Questionnaire Evaluation serves as the examination for this position and is designed to measure knowledge, skills and/or abilities in job-related areas. A passing score must be achieved on the Supplemental Questionnaire Evaluation in order to continue in the selection on process. Applicants will be given a deadline to return the Supplemental Questionnaire. Those who do not respond by the established deadline will not be eligible to continue in the examination process and will not be added to eligibility list resulting from this process.

Your application and any attachments to the application must be submitted at the time of filing, are complete, accurate and include details on all experience, education, training and other information that qualified you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Department Selection Procedure:

The department may choose to implement additional position-specific screening mechanisms in order to determine candidates’ qualifications for this position. Only those candidates deemed best qualified will continue in the departmental selection process, which may consist of an oral interview and/or performance examination.

Applicants must possess a passing score on the Supplemental Questionnaire in order to be ranked on the final Score Report.

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be twelve (12) months, and may be extended with the approval of the Human Resources Director.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of Ten Scores (RO10). Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Nature of Work: Candidate must be willing to work a 40-hour week as determined by the department, on-call support and occasional weekend work is required. 

Work Location: Incumbent will conduct the majority of work at the Public Defender's Office, located at 555 7th Street in San Francisco. However there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary. The department is currently working in a hybrid model; however, telecommuting options are available upon the appointing officer's approval and at the appointing officer's discretion.  

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

All your information will be kept confidential according to EEO guidelines.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams [required for Combined, Promotive, Entrance
• (CPE) Exams only]
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

·  Select the Announcement: 1094- IT Operations Support Admin IV

·  As mentioned above, please make sure you complete the required Minimum Qualification Supplemental Questionnaire (MQSQ) by clicking HERE . After you have completed the MQSQ, go back to the 1094- IT Operations Support Admin IV job announcement and complete the application 

·  Select the “Apply Now” button and follow instructions on the screen

Official Public Health Order-Shelter in Place: In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Exam Analyst listed at the end of this job ad.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Stephanie Aquino,  [email protected] or [email protected]

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.