Specific information regarding this recruitment process are listed below:

Application Opening: May 13th, 2022
Application Deadline: May close anytime but not before May 27th, 2022.
Compensation Range: $105,118 - $127,138 [1823 Compensation & Classification]
Recruitment ID: RTF0122136

Who We Are
The Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time, through the provision of coordinated, compassionate, and high‐quality services. In collaboration with community service providers and city partners, HSH works to administer, operate, and provide resources to San Francisco’s Homelessness Response System (HRS). 

A primary goal of the HRS is to respond to the disparate impact of homelessness on people who have been historically marginalized and excluded due to structural racism and other systemic inequities. This drives HSH’s programs and services to be designed to center the lived experience of people who are unhoused and work towards outcomes that advance racial and gender equity.
 

What We Do
HSH, founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity‐driven, client‐focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s HRS oversees and implements a system of care that serves 14,000 people daily.

HSH provides and administers various types of programs and supports to youth, adults, and families who are experiencing homelessness or are at risk of becoming homelessness. The HRS has key components that are intended to support people to exit homelessness as quickly as possible and support people to stabilize in permanent housing, which includes outreach, targeted homelessness prevention, crisis response interventions, housing crisis problem-solving, emergency shelters, drop‐in centers, safe parking, transitional housing, permanent supportive housing, short‐term and long-term rental subsidies, a flexible housing subsidy pool, and support services to help people exit homelessness. For more information about the department, please visit our website at https://hsh.sfgov.org/.
 

What You’ll Be Doing

The Department of Homelessness and Supportive Housing has an exciting opportunity for an excellent communicator and energetic individual who is passionate about solving homelessness for our community. This highly motivated and team-oriented person will play a key role in the Department’s Online Navigation and Entry (ONE) System Project Management team. Under general direction of the ONE System Change Manager, the ONE System Analyst will oversee and provide technical leadership for components of ONE System projects.

The ONE System is an enterprise Software as a Service (SaaS) system that supports HSH and its 60+ community-based organizations to provide a unified system for the City’s Homelessness Response System. The ONE System operationalizes, streamlines, and tracks workflows related to outreach, assessment, prioritization, referral, and placement for families, youth, and individuals seeking housing, shelter and other vital programs and services. 

The ONE System Analyst is expected to support our Unit Level Inventory project – a project to provide a complete an end-to-end solution for the ONE System spanning client enrollment, match making and referral to housing.  Several other enhancement proposals for the ONE System are in the pipeline. 

The successful candidate will be a good listener with the ability to work collaboratively with internal and external stakeholders and the software vendor; bridge communication gaps between these groups to implement successful projects without compromising system functionality. If you love finding ways to use technology to help improve the lives of people, this might be the perfect opportunity for you.
 

Essential Duties

• Works within the ONE System PMO team to determine scope of new system enhancements, prepares process mapping, defines system specifications, and business requirements.
• Works closely with our ONE System Homeless Management Information System (HMIS)  vendor (Bitfocus), HSH programs, and other HSH business units to fully understand, assess, and document program business requirements and system changes
• Serves as a ONE System expert liaison to HSH program staff
• Documents policies and procedures as they relate to the ONE System
• Communicates and trains HSH staff on updates, enhancements and new functionalities involving the ONE System
• Works with vendor (Bitfocus) to provide support to the provider community to steadily improve our HMIS participation and data quality
• Monitors the system for data quality
• Is a change agent within the community to promote ONE System participation
• Studies system data and performs trending analysis, performs audits, and maintains an ongoing log of data quality issues to escalate to ONE System leadership
• Provides support for mandatory regulatory and compliance reporting to meet local, state, and Federal requirements.
• Prepares and delivers presentations on system initiatives to HSH Executive Team, CBOs and City Partners on an as needed basis
• Is an active participant and contributor in the team's ongoing large-scale projects, including Unit Level Inventory rollout, to ensure project success
• Provides support for Community Partner Advisory Committee, documenting and synthesizing feedback and recommendations
• Manages licensing and user access roles, including all HSH staff account requests 

Appointment Type

Temporary Exempt, full-time position up to three years. This position is excluded by the Charter from the competitive Civil Service examination process, is considered "at will" and shall serve at the discretion of the Department Head.  

Minimum Qualifications

Link to Classification and Compensation database is here: https://sfdhr.org/classification-compensation- database.

1. Possession of a graduate degree (Master's degree or higher) from an accredited college or university and three (3) years of full-time equivalent experience performing professional level analytical work as described in Note A: OR

2. Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major college coursework as described in Note B and two (2) years full-time equivalent experience performing professional level analytical work as described in Note A; OR

3. Possession of a baccalaureate degree from an accredited college or university and four (4) years full-time equivalent experience performing professional level analytical work as described in Note A; OR

4. Possession of a baccalaureate degree from an accredited college or university with major college coursework as described in Note B and three (3) years full-time equivalent performing professional level analytical work as described in Note A

SUBSTITUTION: Applicants may substitute up to 2 years of the required education with additional qualifying experience in budget analysis, financial analysis and reporting, legislative/policy analysis, or contract/grant administration. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Notes on Qualifying Experience and Education:

A. Qualifying professional-level analytical experience must be in one or more of the following functional areas: complex budget analysis, development and administration; complex financial/fiscal analysis and reporting; development of complex contracting systems and administration of competitive bid processes and complex contractual agreements; development and evaluation of complex management/administrative policy; complex grant administration and monitoring; complex program evaluation and planning; complex legislative analysis; complex economic analysis; or other functional areas related to the duties of positions in Class 1823, where the primary focus of the job is complex professional-level analysis for evaluation, recommendation, development and implementation of major programs and functions of department/organization. Analytical experience equivalent to the duties of Class 1822 is considered qualifying.

B. Coursework applicable to a baccalaureate or higher degree in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in Class 1823.

Desired qualifications

• Strong data analysis and organizational skills 
• Ability to convey complex and technical information clearly for a diverse audience of stakeholders. Strong oral and written communication ability; adept at communicating with all levels of technical and non-technical staff.
• Ability to assess and interpret customer requirements and perform technical and operational analysis 
• Familiarity with client level data systems, including Homeless Management Information Systems
• Ability to establish good working relationships and work collaboratively with team members, other departmental programs/teams, end users and vendors. 
• Excellent problem-solving skills. Ability to prioritize competing requests for service and work independently on short deadlines.
• Familiarity with the Homelessness Response System and its programs. Experience working with nonprofit service providers, including Homeless Response System (HRS) providers.
• Experience working with a diverse workforce of people with different cultures, backgrounds, and perspectives.

Verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.”

Selection Procedures:

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine the applicants’ qualifications. Only those applicants whose backgrounds best match the position will be invited to participate in the selection process. Applicants meeting minimum qualifications are not guaranteed advancement in the selection process.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process.
Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

•    Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst at Sharifa Sparks and [email protected]. 

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.