**This is a temporary position expected to end in June of 2023**

Specific information regarding this recruitment process is listed below:

Application Opening: 9/28/2022

Application Deadline:10/14/2022 at 5:00 PM

Compensation Range:$113,672-$138,190

Recruitment ID: 0125823-01148192-126473

Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults, and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website at https://hsh.sfgov.org.

What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) oversees and implements a system of care that shelters, houses, and serves approximately 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with nearly 10,000 units which provide permanent housing and services to formerly homeless individuals and families.

What You’ll Be Doing

Essential Duties and Responsibilities:

·         Supervise the HSH Guest Placement Team whose main duties are organizing placements from SIP hotels and into temporary shelter sites.

• Monitor and Manage the HSH Temporary Shelter centralized referral system in order to ensure effective placement of clients into grant-funded temporary shelter programs consistent with the Department’s targets and goals. 
• Assist with tracking placements/ transfers and validate data in the ONE System and RTZ.

·         Follow-up with temporary shelter sites to confirm the number of rooms available at designated sites.

• Coordinate with homeless outreach teams and other referral entities to assign placements based on the Department’s established referral priorities.
• Follow up on SIP exit appeals, interview guest(s) and staff involved and approve of the final decision to exit or transfer.
• Facilitate daily meetings with the Guest Placement Team to keep up to date on the number of placements/transfers and activity on two shared inboxes ( HSH Placements and HSB Housing)
• Work closely with the Shelter Program Management team to respond to issues that arise during the placement of shelter guests or onsite at the programs. Assist PMs with critical incidents involving guests, and with any exits or transfers.
• Approve and maintain Guest Placement workflow templates to ensure effective/efficient onboarding of new staff and consistent coverage of operational needs.
• Lead the planning, analysis, and evaluation of policies/reports/analytics concerning Temporary Shelter allocations/placements, identify/troubleshoot discrepancies in RTZ and the One System with multiple Data Teams across multiple departments, and maintain Temporary Shelter Placement/Guest Services dashboard in Power BI.
• Assist in the development of policies and procedures for Homeless Programs with other program managers, executive staff and community based organizations or non-profit grantees, as well as analyzing proposals and reviewing policies in order to determine if the proposed items are consistent with the HSH’s mission and goals.
• Provide technical and administrative assistance as needed. Analyze the impact of policies, procedures, laws and regulations in order to determine their effect on client population and departmental objectives; conduct presentations to commission, task forces and committees; hold meetings with grant-funded agencies to discuss policies, procedures and planning. Provide quality assurance and technical assistance to grant-funded agencies to achieve departmental goals and implement best practices.
• Attend daily and weekly meetings to ensure all outstanding issues are addressed. This include:1) Daily placement call facilitated by Guest Placement Lead; make final decisions on the call as needed.2) Weekly Guest Support Meeting to keep up to date on activities at sites and implementing new policies. Coordinate with DPH, CBO’s, HSH and HSA staff as needed, Rehousing Meetings to ensure guests that are rehoused and move out of the SIP system stay connected with behavioral health, medical, and other services and benefits.

Minimum Qualifications

A Baccalaureate degree in social work, public administration, business administration or a related field.

Substitution for Education:

Additional qualifying experience as stated under the experience requirement may be substituted for up to two (2) years of the required education on a year-for-year basis (30 semester/45 quarter units equals one year).

AND

Three (3) years of professional experience in a general administrative capacity of which two (2) years (4000 hours) are in the field of human services. This experience includes responsibility for functions such as budget administration, contract administration, program planning and policy development, or statistical research.

“Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements”

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.”

“After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.”

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit https://careers.sf.gov/ and begin the application process.

·         Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst at Nikki Chew and [email protected].

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.