Position Summary

TRS is seeking an experienced leader to serve as the Deputy Director of Benefits Administration. Reporting to the Director of Benefits Administration, the Deputy Director will provide senior-level operational and strategic oversight for key functions within the department, including the Employer Management Group (EMG), Demographic Management Unit (DMU), Enrollments Unit, and Member Status Unit (MSU). These teams support critical agency operations, including employer data quality, demographic maintenance, payroll discrepancy resolution, member enrollment, and member-status processing.

The Deputy Director will also serve as a senior leader for major departmental and agency initiatives, including transformation-related work involving UPS, ASPEN, Data Readiness, Data Governance, Risk Management, Internal Audit, Information Technology, and other internal stakeholders.
This role requires a leader who can manage complex operations, strengthen accountability, lead cross-functional work, improve processes, and translate priorities into measurable results.

Key Responsibilities

The Deputy Director will:

- Provide senior-level oversight of assigned Benefits Administration functions and ensure work is completed accurately, timely, and in accordance with agency standards.
- Monitor workloads, service levels, quality, operational risks, escalate issues, and take action to address gaps or delays.
- Oversee key member data and benefit-related processes, including demographic, enrollment, employer, and member status activities.
- Strengthen operational controls and ensure adherence to required review and validation procedures.
- Lead process improvement, workflow redesign, and operational transformation initiatives.
- Manage departmental projects, including system enhancements, data quality, business processes, and technology implementation.
- Partner with IT, Member Services, Operations, Risk Management, Internal Audit, and other stakeholders to define scope, resources, timelines, deliverables, and accountability.
- Serve as a senior point of contact for Benefits Administration matters, including operational issues, project updates, and cross-functional coordination.
- Prepare performance updates, status reports, recommendations, and briefing materials for senior leadership.
- Supervise, coach, and develop managers and staff; establish clear expectations and reinforce accountability.
- Support change management, communication, and training associated with operational or system changes.
- Lead special projects and other assignments as directed.

ADMINISTRATIVE MANAGER - 10025

1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
3. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
4. Education and/or experience equivalent to "1", "2" or "3" above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described in "1", "2" or "3" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.