The NYC Financial Information Services Agency - Office of Payroll Administration (FISA-OPA) seeks to hire an IT Intern in the Technical Services group, who will help and learn how to support maintenance and security of our corporate Windows 11 environment. This role provides a learning experience in enterprise Windows administration, focusing on patch management (Ivanti, SCCM/MECM), endpoint reporting, and technical troubleshooting.

The successful candidate will assist with system audits, utilize PowerShell and Excel for data analysis, and help resolve workstation issues to ensure seamless business operations. This is an ideal entry-point for a candidate looking to gain practical experience in endpoint security, auditing, and IT support within a professional enterprise setting.


Responsibilities:

Under the guidance of senior IT staff, the IT Intern will participate and learn to manage Windows environment.

Endpoint Management & Patching
Gain hands-on experience deploying and maintaining Windows 11 updates using tools like Ivanti Security Controls and SCCM/MECM, with occasional after-hours work (weeknights/weekends) to minimize user impact.
Help monitor patch deployments to ensure devices are secure.
Assist in the deployment of new software, application updates, and workstation hardware refreshes.

Data Analysis & Reporting
Learn to run and distribute reports on software inventory, hardware health, and patch compliance.
Use Microsoft Excel to organize and validate IT data, gaining experience with pivot tables, formulas, and conditional formatting.
Compare data across different systems (Active Directory, SCCM, Ivanti) to ensure records are accurate.

Technical Troubleshooting
Develop your troubleshooting skills by resolving common Windows 11 issues, including performance lags, printer connectivity, and application errors.
Learn to use professional diagnostic tools such as Event Viewer, Task Manager, and Command Prompt.
Gain exposure to PowerShell by using basic scripts to automate data collection and administrative tasks.

Documentation & Process
Help create and update how to documentation for common technical fixes and patching procedures.
Practice professional escalation by documenting your troubleshooting steps before handing off complex issues to senior engineers.


Additional Information

CA-06

To Apply

Applicants may visit the Jobs NYC website: www.nyc.gov/jobs and apply to Job ID: 797780. While all complete applications will be given consideration, only candidates selected for an interview will be contacted.


Hours/Shift
Up to 17 ½ hours weekly when school is session/up to 35 hours weekly when school is not in session, including weekends

Work Location

5 Manhattan West, NY, NY

Minimum Qual Requirements
For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.
SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

COLLEGE AIDE - ASSIGNMENT LEVE - 1020B

For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.