The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1935 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 17 New Yorkers, providing affordable housing to 528,105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. More than 11,000 employees operate NYCHA’s properties and central office functions.

NYCHA’s Operations Support Services is charged with the provision of essential support to residents, Property Management Operations and the Authority. The departments within Operations Support Services are responsible for management, transformation and ongoing improvement of the provision of service to residents within four major areas of focus of NYCHA’s Monitoring agreement with the US Department of Housing and Urban Development. Operations Support Services departments include Elevator Services & Repair Department, Emergency Management & Services Department Heating Management Services Department, Learning & Development Department, Pest Management Department, and Waste Management Department.

These departments help support and improve our residents’ quality of life by working with stakeholders to ensure the adequate provision of heat and hot water, ensure that elevators are properly maintained and operating safely and efficiently, working to keep our properties pest and waste free and preparing for and responding to emergency conditions expeditiously.
Support Services ensures that essential services including emergency maintenance, elevators, heat and hot water are available to our residents 24 hours a day, 7 days a week.

Responsibilities include, but are not limited to the following:

1. Provide administrative support to departmental staff, including filing, scanning, copying, and maintaining records.
2. Assist with data entry, record management, and the preparation of reports, spreadsheets, and presentations.
3. Conduct research and gather information to support departmental projects and initiatives.
4. Monitor and organize electronic and paper files to ensure accuracy and compliance with recordkeeping requirements.
5. Assist in scheduling meetings, preparing meeting materials, and documenting meeting notes when required.
6. Respond to routine inquiries and direct requests to appropriate staff members.
7. Support special projects and departmental initiatives by collecting, compiling, and analyzing information.
8. Assist with tracking project milestones, deadlines, and deliverables.
9. Maintain confidentiality of sensitive information and departmental records.
10. Participate in training sessions, team meetings, and professional development opportunities.
11. Collaborate with staff across various units to support operational objectives.
12. Perform other related duties and responsibilities as assigned.

COLLEGE AIDE (ALL CITY DEPTS) - 10209

For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.