*ONLY OPEN TO CURRENT FULL-TIME ANNUALLY PAID PARKS EMPLOYEES*

Major Responsibilities

- Under supervision, with latitude for independent initiative and judgment, responsible for the general management of the Parks Information Technology and Telecommunications (ITT) worksite.
- Troubleshoot, diagnose and resolve computer operations.
- Provide workstation support to desktop users.
- Conduct hardware and software installations.
- Respond to escalated requests for assistance in a timely manner.
- Perform follow-up on existing and closed work orders. When necessary, serve as a point of escalation to address customer concerns and prioritize workflow.
- Float to cover vacancies at other Site Administrator locations.

Work Location: Olmsted Center, Queens

How to Apply: Go to cityjobs.nyc.gov and search for Job ID# 766243.

All applicants must apply via cityjobs.nyc.gov. The City is no longer using ESS to accept applications.

*Current Employees please include your ERN on your cover letter and resume.

NOTE: All resumes must be received no later than the last day of the posting period. *Posting period extended to 04/10/2026. Previous applicants are still under consideration and need not reapply. References will be required upon request.

nyc.gov/parks

MOVEMENT IN THE FACE OF CIVIL SERVICE LISTS IS PROHIBITED UNDER CIVIL SERVICE LAW.

For information about applying for Civil Service Exams go to: Civil Service Exams - Department of Citywide Administrative Services (nyc.gov)

IT SERVICE MANAGEMENT SPECIALI - 95713

1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;

2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;

3. Education and/or experience which is equivalent to "1" or "2" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.