The NYC Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) seeks to hire a Customer Info. Representative Level 1 for the Payroll Funding, Certification and ACH Unit. The selected candidate will perform the following tasks:

- Authorize and certify agencies’ payrolls by validating their Summary of Payroll against the RMDS (Report Management and Distribution System) reports, complete and sign appropriate paperwork and release payrolls within prescribed deadlines;
- Make daily/weekly bank deposits into the JPMC and Citibank accounts using Image Direct Deposit (IDD) devices, scan and distribute deposit packages to all relevant parties via email;
- Process cash receipts (CREs) in the Financial Management System (FMS);
- Scan and email the RMDS reports to the various entities/City agencies;
- Distribute payroll escrow checks to the internal units and/or City agencies;
- Refund MLS (Managerial Lump Sum) checks in the Payroll Information (Pi) system;
- Assist with check refunds, direct deposit reversals and negative one-time deductions for credit returns;
- Respond to direct deposit inquiries via phone or email and;
- Perform miscellaneous tasks of clerical/administrative nature as assigned by the Supervisor and/or Directors.

Preferred Skills:

- Excellent verbal and written communications skills
- Experience with Pi, PMS, RMDS (Report Management and Distribution System) and CHRMS (City Human Resource Management System)
- Must currently be a City employee who is permanent in the title of Customer Information Representative or a comparable title

Additional Information:
#O-037

To Apply:
Applicants may visit the Jobs NYC website: www.nyc.gov/jobs and apply to Job ID: 708895. While all complete applications will be given consideration, only candidates selected for an interview will be contacted.

Hours/Shift:
35 Hours/Day Shift

Work Location:
5 Manhattan West, New York, NY

CUSTOMER INFORMATION REP - 60888

1. A baccalaureate degree from an accredited college or university; or

2. An associate degree from an accredited college or university and two years of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described in "2" above; or

4. A satisfactory combination of education and experience. Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent.

To be eligible for assignment to Assignment Level II, candidates must have, in addition to meeting the above Qualification Requirements, one more year of the satisfactory full-time experience described in "2" above.

To be eligible for assignment to Assignment Level III, candidates must have, in addition to meeting the Qualification Requirements for Assignment Level I, two more years of the satisfactory full-time experience described in "2" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.