The City of Americus is a local municipal government that serves a population of 17,041, with 150 full time and 12 part time employees. We are an innovative, clean, and safe city where our citizens enjoy a good quality of life. We are committed to creating an outstanding level of opportunities for our diverse population, and to also provide quality governmental services, cultivate economic development, and promote quality jobs and successful businesses.

The City of Americus is seeking a qualified candidate to fill the position of Customer Service Administrator.  The salary for this position is dependent upon the candidate's knowledge, skills and ability.

Responsibilities of this position are to perform responsible administrative and supervisory work concerned with the Finance department’s customer service operations by supervising, planning, assigning, directing and evaluating the work of the Customer Service Staff to ensure safe work practices, work quality and accuracy, compliance to applicable rules, and policies and procedures; Corresponds with customers, in person or in writing, to address policies, procedures, billing, collection, payment agreements or other account related transactions; Works with Revenue Collector, GMA, and credit bureau in collecting delinquent accounts; approves the delinquent tax list for the newspapers; and prepares proof of claim for Bankruptcy court, and recruits and hires for department staff; coordinates in the selection and training of department personnel, among other duties as assigned.

Requirements include a Bachelor's Degree in Business, Finance, Accounting or closely related field, supplemented by five years of experience in government accounting, finance or closely related experience. Required qualifications may be any equivalent combination of education, training and experience which provides the requisite knowledge, skills and abilities for this job. Candidates with strong supervision experience and previous experience with customer service and handling cash. A thorough background check will be required. Proof of requirements must be provided at time of applying.

HOW TO APPLY: This position is open until filled.  If you are interested in this excellent opportunity, please submit your cover letter and resume to Dee Jones by email at djones(at)americusga(dot)gov. 

You may also obtain a copy of the full job description, and submit an Official Application for Employment by contacting the City of Americus Human Resources Department located at 101 West Lamar Street, Americus, Georgia 31709 (3rd Floor, Suite 301), or by phone at 229-924-4411 ext. 250.

BENEFITS: The City of Americus offers an excellent benefits package which includes life, health, dental, and vision insurance (including telemedicine); a full service health and wellness program (which includes local gym access, special programs and events, and access to 2 health coaches), 457B Deferred Compensation and GMA Retirement plan.

EEOC: The City of Americus is an equal employment opportunity provider, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other class protected by federal, state or local law. In addition, the City of Americus will provide reasonable accommodations for qualified individuals with disabilities.