Trainee Customer Field Engineer

  • Aberdeen, UK
  • Full-time
  • Division: Customer
  • Location: Flexible

Job Description

As the fastest-growing fibre network in the UK, you could say we’re changing things up. Not only are we unlocking the digital potential of an entire nation, but we’re also constantly evolving, to give our people the most seamless employee experience possible. We’re doing this by creating a sense of purpose among our teams and offering career development opportunities the like of which has never been seen before. We’re a company that cares about people, places and new possibilities. Could this be the fresh start you’re looking for?

CityFibre is looking for people with the enthusiasm and determination to connect the country to a better broadband network. Telecoms is an incredible place to start building your career and CityFibre is an incredible company to do that in. Let us tell you why. This fast-paced, exciting industry is ever-evolving. There are endless opportunities for you to grow and a load of different departments within that to choose from.

What makes CityFibre different is the learning and development paths we offer all of our employees. See we’re not looking for people with experience, that will come. We’re looking for passion and potential. There are no corners we can cut in creating the digital future. Only the right people will be able to help us in doing that. So, no matter what your circumstance, degree or not, experience or not, CityFibre is giving anyone the opportunity to be a part of something great.

We’re passionate about our work and we’re passionate about our people too. With a starting salary of £22,000, when you join the CityFibre family you’ll also enjoy benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

How you'll change it up

We're changing up the digital infrastructure, but your connection to our customers will be what drives our company forward. Just by applying to our Trainee Customer Field Engineer Academy, you’re changing it up. CityFibre is building a team of Field Engineers, made for anyone, no qualifications required, just the want to make a real difference.

Maybe you’ve worked in hospitality, retail, or customer care and love helping people – by joining our Academy, you can grow an incredible career out of all the skills you’ve been building up.

Day to day, you can expect to be:

  • Carrying out field activities across our network
  • Working face-to-face with our customers to fix faults and correct errors that may otherwise prevent a successful completion

This role is perfect for anyone who is early in their career. We want to see you break stereotypes, show off your talents and carve yourself a new career path.

What you'll bring to the role

We’re looking for people who care about connections. If you thrive in customer-facing roles then the Academy is the place for you! CityFibre’s academies set you up with everything you need to succeed, a failproof training plan laid out week-by-week, day-by-day and the constant support of the entire business.

All you need to bring to this role is the desire to make a positive impact, the curiosity to learn new skills and the ability to thrive in a customer-facing role. The ideal candidate will love working with others and have the ability to solve problems. We’re here to bring the best out of you and bring the UK into the full-fibre future.

Our unique culture

So that’s the role, now let us tell you a bit more about life at CityFibre. We’ve built a diverse, inclusive and authentic workplace that offers anyone the chance to grow a new career. We’re a Times Top 50 Employer for Women, have partnerships with Work180, Vercida and Disability Confidence, just to name a few – it inspires us day-to-day. The foundations of our teams are rooted in respect, development and continuous support. Our people are already changing it up, are you ready to join them? 

Additional Information

CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special.

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