This is a field-based role, requiring regular travel across your region to support field-based teams and oversee on-site delivery.

Prior to appointment, this role is subject to a Basic DBS clearance / BPSS screening. This includes verifying your identity, right to work, employment history and criminal record.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Lead Field Service Supervisor

You will be responsible for leading the onsite delivery of customer connections across multiple projects and cities within the region. You will drive build partner performance, ensuring connections are delivered on time, to specification, and in line with Health & Safety, Environmental standards, and street works legislation. Accountable for reducing cycle times and resolving field-based issues, you’ll act as the link between management and supervisors, while coaching and developing your team to maintain a proactive and positive mindset.

You’ll receive a salary of up to £48,000, a car allowance, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Coaching, leading, and supporting your team while acting as the key link between Regional Management and Supervisors
• Managing and resolving first-line escalations, ensuring delivery deadlines and project milestones are consistently met
• Monitoring site operations to ensure compliance with CityFibre specifications, NRSWA, CDM, Health & Safety and environmental requirements
• Driving build partner performance, identifying and escalating blockers, and ensuring works meet contractual standards through site audits
• Coordinating and signing off completed works with build partners, ensuring documentation, as-builts and customer requirements are accurate and complete
• Acting as a subject matter expert and escalation point for NRSWA, CDM, PIA, civil engineering and fibre-related queries, while representing CityFibre with local authorities, highways, and other stakeholders

What you’ll bring to the role

Proven experience in utilities supervision with NRSWA and highways expertise, alongside strong leadership skills to coach and develop a team of skilled colleagues. You’ll also have:

• Practical knowledge of civils construction, cabling, splicing, and fibre optics (OTDR/ILM testing)
• Experience managing contracted engineering works and ensuring delivery performance
• Familiarity with blown and traditional cable installation methods
• Confident user of DepotNet, Salesforce, and MS Office applications
• Sound understanding of method statements, risk assessments, and CDM Regulations

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Gold Covenant, are a Care Leaver Friendly Employer, and we’re a Disability Confident Leader. Working together with our Employee Communities, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

• NRSWA Supervisor Certification (Certificates LA and S1–S7, formerly Units 1, 10–16)

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [email protected]. We want to help!