This hybrid role offers a great balance of home and office working. There will be some travel required to our London, Milton Keynes, Glasgow and Irlam offices. 

This is a 12m fixed-term contract.

Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact.

We’re a Times Top 50 Employer for Gender Equality; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone. 

What you can expect from us

Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With a competitive salary depending on experience + a £6k car allowance. When you join us, you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

How you’ll change it up

As our Senior Operations Manager, you'll ensure excellent customer service and comprehensive property installations through your proactive approach to their management, as well as overseeing pre-installation activities, installation components, field resource planning, operational finance, and incident reviews across all live cities. You'll also be using your strong leadership skills to motivate and empower teams and partners to achieve key business and customer objectives. Day to day, this is some of of what you'll be doing:

• Overseeing health, safety, security, performance, and discipline of team members
• Leading, developing, and coaching team members for enhanced performance
• Managing installation partners and ensuring effective operational performance
• Maintaining and updating governance/process documentation
• Fostering relationships with internal departments, suppliers, and clients, and managing installation activities for 'Right First Time' success
• Conducting regular reviews of contract suppliers and manage risks and issues with necessary controls

What you’ll bring to the role

• Self-starter with strong leadership, organisational, and problem-solving skills
• Excellent communicator with outstanding written, verbal, and presentation abilities
• Proficient in relationship and process management, including project/programme oversight
• Skilled in negotiation, analytical thinking, and resourceful in achieving delivery and service-oriented outcomes
• Extensive experience with MS Office software and willing to travel throughout the UK

Diversity, Inclusion and Belonging

Our people have a wide range of experiences and perspectives – and it’s this diversity of thought that makes us who we are.

CityFibre is working hard to change up the telecoms industry. This means we’re committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We’re also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.

If there’s any additional support or adjustment you require in the application process to help you achieve your best, please get in touch by emailing [email protected]. We’re here to support you in changing up your career.