Please note that this is a UK based role, and you must be able to travel to your local office at least twice a week.

As the fastest-growing fibre network in the UK, you could say we’re changing things up. Not only are we unlocking the digital potential of an entire nation, but we’re also constantly evolving, to give our people the most seamless employee experience possible. We’re doing this by creating a sense of purpose among our teams and offering career development opportunities the like of which has never been seen before. We’re a company that cares about people, places and new possibilities. Could this be the fresh start you’re looking for?

If you’re going to be changing it up, you deserve to be looked after. That’s why we’re offering a salary of up to £68,000 depending on experience. On top of that, you’ll be able to enjoy plenty of benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare to name just a few.

How can you change it up?

Joining our Commercial team as the Senior Research & Insight Manager, you’ll own consumer, market and competitor research / insight for the entire organisation, effectively capturing everyone’s requirements to ensure that there is a consistent and cumulative base of knowledge within CityFibre.  

This is a crucial role, fundamental to driving growth of more than £5 million through the analysis of consumer behaviours and attitudes that will enable us to evolve our messaging, develop robust and accurate behavioural segmentation to apply across our business. Day to day, these are some of the things you can expect to be doing:

• Owning the consumer, market and competitor research roadmap across the business and working with relevant agency partners to deliver it
• Leading engagement across senior leadership and cross-functionally to understand strategic business questions, translating these into research objectives
• Managing the research budget and leading all relationships with all external agencies
• Managing projects end to end, from brief through to the delivery of high-quality outputs
• Collaborating with our wider data insight team to evolve and extend our segmentation model to predict behaviours, identifying new insight opportunities and leveraging findings to build on understanding our consumers and ISP customers 
• Working cross-functionally with data insight, consumer, strategy, and product teams to share insights that may drive, marketing messaging and journeys, campaigns, new product, or service

What will you bring to the role? 

You’ll have a research background managing consumer, market and competitor research (ideally in telecoms or consumer electronics) which has delivered business growth, as well as proven experience establishing and growing a customer insight function. Your experience will include behavioural segmentation through to industry benchmarking projects.

You’ll also bring the following with you:

• Project management skills
• Expertise in solving problems and strategic / commercial thinking
• Proven experience of delivering insight which has driven positive business change
• Stakeholder engagement experience
• Excellent communication skills with the ability to present findings to technical and non-technical audiences

If you’ve just found yourself nodding and thinking, ‘I can do that!’, things are about to get exciting.

Our unique culture

So that’s the role, now let us tell you a bit more about life at CityFibre. We’ve built a diverse, inclusive and authentic workplace that offers anyone the chance to grow a new career. We’re a Times Top 50 Employer for Women, have partnerships with Work180, Vercida and Disability Confidence, just to name a few – it inspires us day-to-day. The foundations of our teams are rooted in respect, development and continuous support. Our people are already changing it up, are you ready to join them? 

CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special.