We’re changing up Britain

We’re on a mission to build the UK’s finest digital infrastructure and unleash Britain’s potential. There’s never been a more exciting time to join the CityFibre family. We’re accelerating towards a full fibre future and delivering Gigabit Cities right across the UK. We’re changing up Britain’s digital infrastructure, boosting the economy, connecting communities and leaving a legacy for future generations. 

A rewarding career 

We’re passionate about our work and we’re passionate about our people too. With a salary of up to £42,000 depending on experience, when you join the CityFibre family you’ll also enjoy benefits like 25 days’ holiday, car allowance, a day off on your birthday, a day off to support a charity or organisation of your choice, performance-related bonus scheme, and private healthcare.

How can you change it up?

As the Network Operations Centre (NOC) Team Leader, you will be lead and manage the NOC Operations team, taking responsibility for 24/7 monitoring and troubleshooting core network and customer services delivered by the national network. Some of your main duties will include:

• Managing the ticket workload by allocating tickets to team members in an efficient and timely manner
• Ensuring that impacted network service is restored within SLA, jeopardy managing workload based on priority, using technical and hierarchical escalation as appropriate
• Coaching and mentoring team members to ensure that the team operates accurately and efficiently 
• Conducting regular staff progress reviews and appraisals
• Managing the team skills matrix and individual development plans, arranging training as required to meet technology requirements

What will you bring to the role?

We are looking for a dedicated and motivated candidate who can work flexible hours to manage a 24/7 operation. You will need experience working in Network Support, preferably in a service provider environment. In addition to this, you must have experience working with IP and associated routing protocols. As this is a fast-moving and complex organisation, you will need to be able to remain calm and focused when under pressure. We are looking for a professional individual with an analytical mindset to complete tasks and solve problems effectively. 

Any experience in the following will be a bonus:

• Firewalls
• OSPF/BGP protocols
• Basic command-line scripting
• Managing small projects 

Our unique culture 

We are proud to be an equal opportunity employer; we celebrate diversity, we believe everyone has a voice and we’re committed to creating an inclusive environment for all. Even though we come from different backgrounds and do different jobs, we’re united by The CityFibre Way - our unique code of behaviours that inspires how we think, act and work. We back each other, think smart and act fast, and we’re passionate about giving it our best to build a legacy together. 

Ready to start changing it up? Join the CityFibre family today. 

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CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special.