Electronic Call Monitoring (ECM) Officer 

Bishops Stortford, CM23 3DH

Full-time, Permanent 

£24,000 per annum

What we offer

We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as an ECM Officer at Care By Us every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career.

What you’ll do

As a leading provider of healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients.

We are  looking for an  ECM officer to join us on a full-time basis to contribute to the continued success of the team.

The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing. The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office.

In this role you will be involved in the following:

• Direct responsibility for the management of the ECM system
• Responding to alerts on the system of calls being missed
• Liaising with carers on their attendance and why visits may be late.
• Running reports for management
• Providing support to staff members as required.
• Adhering to company privacy policies and procedures at all times.

What you need

You will have experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting. Key skills include technical proficiency, particularly with Microsoft Office, strong analytical abilities for data analysis and report generation, and excellent communication skills for liaising with staff.

What you’ll get

We will offer you:

• Up to 25 Days Holiday and bank holidays
• Occupational Maternity Pay & Adoption Pay
• Occupational Paternity Pay*
• Death in Service Payment*
• Occupational Sick Pay
• Access to Employee Assistance Programme
• Lifeworks Reward Scheme

*subject to terms and conditions and qualifying period

Care By us is an equal opportunties employer