• Application Opening – June 30, 2022
• Application Deadline – July 14, 2022
• Compensation: $131,248.00-$167,492.00 Yearly
• List ID: PBT-0923-122960

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

With guidance from the Alignment & Guidance Director, this position will serve a leadership role supporting all aspects of community outreach, engagement, and administration of other related ancillary efforts in Economic Support & Self Sufficiency (ESSS). This position will closely collaborate and work in partnership with ESSS programs to ensure that outreach strategies, communications, and resources are accessible, appropriate, and equitable for clients and staff.

The Community Engagement Manager is a dynamic, hands-on position responsible for supporting all related aspects of outreach and community engagement for ESSS Programs with a focus on enriching community engagement strategy, increasing client enrollment, and leveraging best practices in program management, such as continuous process improvement and service alignment to increase our effectiveness.

This position plays a vital role in planning, implementation, and maintenance of outreach strategies while collaborating and working directly with programs for outreach events and operational work to support all aspects of outreach and community engagement.  

The Community Engagement Manager will also support the direction and implementation of the external communication strategy, including the creation of marketing communications for all activities and materials including handouts/flyers, digital communications, and letters/notices that will enhance ESSS image and relationship within the community.

ESSENTIAL DUTIES AND FUNCTIONS

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

1.       Manages and performs work efforts, contracts, and projects assigned under section;  supervises, trains and evaluates the activities of direct reports and coordinates and monitors the work of consultants and contractors working for the department; works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division.

2.       Closely partners, collaborates, and works with ESSS Programs and other internal and external partners and/or contractors on the planning, developing, and operationalizing of the work efforts under the Outreach and Community engagement section.

3.       Monitors the work of and coaches subordinates to improve performance.

4.       Evaluates procedures, identifies and analyzes problems and issues and may implement and document new procedures of the assigned section/program.

5.       Participates in budget development by providing detailed justification and persuasive arguments for proposals or initiatives.

6.       Coordinates budget preparation, monitors expenditures and financial reporting for assigned section; prepares reports, memoranda, and correspondence; and maintains statistical records. Implements and closely monitors budget expenditures; provides executive management with an early warning and practical options to potential cost overruns.

7.       Directs the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs, while continuing to address major departmental priorities.

8.       Assists in developing and implementing policies to ensure the efficient operation of section or program.

1.       Education: Possession of a Baccalaureate degree from an accredited college or university in Social Work, Public Administration, Planning, or another closely related field;

AND

2.       Experience:  Four (4) years of verifiable professional experience working in a large social service setting or community-based organization that provides the administration of benefits to families, adults, and children. This experience includes responsibilities such as eligibility determination, community outreach, program development and/or administration, or related functions.

Substitution of Education: Additional qualifying work experience as described above may be substituted for the required education on a year-by-year basis for up to two (2) years. One year of full-time experience is equivalent to 2000 hours and will be considered equivalent to 30 semester /45 quarter units. 

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring. 

• Is able to understand the challenges faced in a variety of designated programs, and proactively partner with various stakeholders to identify innovative solutions
• Communicate effectively both orally and in writing
• Have critical thinking skills and be a problem solver 
• Experience in supervising, training, and evaluating assigned personnel
• Experience in project management and large-scale change management implementation,
• Experience developing, delivering, and implementing solutions within strategic planning cycles
• Emotional intelligence and interpersonal skills
• Ability to tolerate ambiguity, adapt to the changing environment and be comfortable engaged in self-driven activities
• Strong work ethic, professional transparency, and sound business acumen
• Thrives in a fast-paced work environment
• Collaborates and communicates effectively with diverse audiences and stakeholders to minimize duplication, overlap, and conflict of effort

VERIFICATION OF EXPERIENCE AND/OR EDUCATION:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities in an oral interview, which may include a written or performance exercise.

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process. 

Additional Information Regarding Employment with the City and County of San Francisco

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ivy Yeung, by telephone at (415) 557-6205 or by email at [email protected]. 

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.