Amended July 8, 2022 to extend the filing deadline to welcome additional applications. Candidates who have previously applied do not need to re-apply.

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

•    Application Opening: June 24, 2022
•    Application Filing Deadline: July 22, 2022
•    Annual Salary:$163,800 to $209,118
•    Recruitment ID: PBT-0933-122104; RTF0121706 

WHO ARE WE? 
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. 

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc

Under the direction of the SFPUC City Distribution Division (CDD) Manager, the CDD Operations Manager exercises responsible charge of the CDD’s operations and maintenance activities for all facilities and lands in the SFPUC Local Water System.  This requires day-to-day oversight of all operations for the potable water, recycled water, and groundwater  pipelines, wells, pump stations, hydro-pneumatic stations, tanks and reservoirs within the City and County of San Francisco; oversight of operations and maintenance for the high-pressure dedicated fire-fighting water system (Auxiliary Water Supply System, AWSS, groundwater, recycled water); maintenance for all watershed lands and water facilities within the City and County of San Francisco; coordination with other SFPUC departments, other City departments including SF Public Works, SF Municipal Transportation Agency, and SF Fire Department, and enforcement agencies including the State Water Resources Control Board and Division of Safety of Dams, to meet all regulatory, operational, and construction support commitments and requirements; and supervision of all subordinate staff, and coordination and communication with other Division staff and management, to provide highest quality of service, meet Water Enterprise levels of service goals, and implement SFPUC Strategic Plan Mission, Vision and Values.  

The essential duties of this position include but are not limited to the following:

• Oversee and coordinate operations and maintenance activities for Local Water pipelines, facilities, and lands to ensure compliance with regulatory requirements and SFPUC goals and objectives;    
• Manage response to unplanned outages including facility failures, pipeline and valve leaks and breaks, water quality anomalies;     
• Manage response to emergencies including fires, earthquakes, flooding from large main breaks, failure of other utilities located near water facilities, and other natural and man-made disasters;    
• Assure regulatory compliance and service goals are being met at all times, including proactively monitoring water quality and water supply/demand levels, maintaining minimum and maximum pressures and other operating target levels, minimizing unplanned outages of water to customers;     
• Manage planned construction work for main replacement program including assisting in long-term resource projections, prioritizing daily work, scheduling crews, overseeing pipeline shutdowns, main connections, service renewals, flushing, disinfections, pressure tests, and other work coordinated with contractors or others;    
• Provide reviews and support for facility capital improvements and maintenance projects including design review for operational impacts, development and oversight of Shutdown Plans, coordination with other CDD groups, SFPUC staff, and contractors, supervision of staff during the shutdown, and documentation of shutdown and start-up activities, including follow-up for any unforeseen impacts,  changed conditions, or unanticipated results;    
• Manage work for new or re-developed areas of SF including: replace or install new mains and water services, participate in design review, construction support, and shutdown planning meetings, make recommendations for facilities replacement, upgrade, relocation or repair;   
• Manage response to main breaks, leaks, and customer inquiries within two hours of call, coordinate appropriate communications and repairs, assure cost and work information are documented accurately, provide follow-up communications as needed;    
• Oversee proactive maintenance activities including flushing, leak detection, valve exercise, and hydrant maintenance in the distribution system, and inspection and routine maintenance at facilities, to assure preventative maintenance goals and schedules are met, assure documentation of maintenance activities and results in database is accurate, complete, and timely;   
• Supervise Construction & Operations Team (COST) responsible for supporting all planned and unplanned work performed by the CDD Construction & Maintenance (C&M) department managing work intake, processing, and prioritizing work requests for maintenance activities, capital projects, new water service installations, and emergencies, developing 3-week look-ahead job and resource planning forecasts, scheduling daily construction work including permitting, site lay-out, shutdown, and restoration requirements, upload data and provide quality assurance for work orders, respond to inquiries regarding job status, coordinate with other departments and the public as needed;
• Perform short-term and long-term planning and create reports to ensure adequate resource levels (staffing, equipment, and training) are provided to meet ongoing project commitments, maintenance needs, and department objectives;
• Manage materials, equipment, vehicles and other resources assigned to subordinate staff effectively, efficiently, and maintaining a high level of accountability

Education: Possession of a baccalaureate degree from an accredited college or university

Experience: Seven (7) years of experience in operations, maintenance, and/or planning of water or wastewater facilities, systems, or programs, which must include three (3) years in direct supervision of water or wastewater utility staff

License: Current valid driver’s license, D4 Water Distribution Operator Certificate, AND obtain D5 Water Distribution Operator Certificate within one year of hire

Substitution: Additional qualifying experience may substitute for the education requirement on a year for year basis. One (1) year is equivalent to thirty (30) semester units/forty-five (45) quarter units. 

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

• Excellent written and oral communication skills                
• Construction management and scheduling experience, particularly working on water or wastewater facility construction or maintenance projects 
• Knowledge of best management practices for water distribution systems
• Possession of a California Civil or Mechanical Professional Engineer license

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. 

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: 

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Candidates will be required to complete a Minimum Qualification Supplemental Questionnaire (MQSQ) as part of the employment application at a later time. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire Examination (Weight: 100%): Candidates who meet minimum qualifications will be invited via a separate link to complete the Supplemental Questionnaire Examination. The purpose of the Supplemental Questionnaire Examination is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to: 

• Knowledge of water distribution system operations.       
• Knowledge of emergency response procedures, including Incident Command Structure, resource allocation, documentation, and pipeline repair procedures.
• Knowledge of preventative maintenance strategies and best management practices for water distribution systems and facilities.
• Ability to oversee a large pool of labor, equipment and materials resources, prioritize work, and schedule crews and equipment to meet short-term and long-term goals.
• Ability to lead large number of diverse staff, including preparing daily work assignments, mentoring subordinates, providing appropriate training, creating a positive work environment, rewarding strong performance, applying progressive discipline appropriately, enforcing and updating policies and procedures.     
• Ability to effectively communicate in speech and writing to management, other departments, external stakeholders and public.         
• Ability to complete work orders, create reports, make recommendations, develop and manage budget, and control costs effectively.

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process and be placed on the eligible list.

Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

The department may administer additional position-specific selection procedures to make final hiring decisions.    

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director. 

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf. 

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY 
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process. 

•    Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com). 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Stefanie Lim, at [email protected] or 415-916-6632.

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.