About the Learning & Organizational Development Section:

The Learning & Organizational Development (L&OD) Section leads cross-agency learning, training programs, and projects. L&OD is an Agency strategic planning partner responsible for bridging and connecting technical and adaptive learning techniques and tools to develop people, attract and retain talent while engaging and motivating employees, creating and augmenting our values-based culture, and solidifying our Agency’s brand. Ultimately, it is about innovation, culture change, meeting and exceeding performance goals, and improving the employee experience.

Announcement has been amended to extend the filing deadline to accept additional applications.  Candidates who have previously applied do not need to re-apply.

APPOINTMENT TYPE: Permanent Exempt - This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Application Opening Date: June 17, 2022

Application Filing Deadline: Applicants are encouraged to apply immediately as this recruitment may close at any time, but no earlier than August 5, 2022.

Recruitment ID: PEX-9177-122671

Annual Salary: $124,696 to $159,146

(At point of selection and job offer, salary may be negotiable depending on skills, experience, past leadership in role). 

Please Note: A resume and cover letter must be attached to the online application.

Position Description:

This position combines knowledge in training and adult learning principles with expertise and experience working with evolving organizations. The Manager of Learning & Organizational Development and Instructional Design is a new position that will be responsible for leading a team of approximately five (5) Learning & Organizational Development Partners and Instructional Designers as well as collaborating with other members of the team, subject matter experts, instructors, and facilitators to develop and implement creative, engaging, and high-quality training for the Agency’s employees, across all levels, service operations, and work locations, in-person, online, and virtually. This role is as much about strategic thinking as it is about substantive implementation.  This is a working manager position with an expectation that this role leads by example with a train-the-trainer mentality, mentor, coach, and practitioner attitude. Experience in curriculum development, change management, and instructional design are a must as this will be a key area of focus for the first 12 months with the development, planning, and roll out of captivating online learning materials and media for the workforce. As you help develop the team, this position will assist with the transitioning of the Practical Communications Tools (PaCT) and Service Essentials for Leaders (SEL) training programs from contracted project to a pillar SFMTA internal and external customer service and de-escalation training program.

We’re looking for someone who:

• Meets challenges with creativity and resourcefulness
• Will promote our values of Respect, Inclusivity, Integrity, Economic Vitality, and Environmental Stewardship
• Leads by example and is a practitioner as well
• Partners with the Workforce Development team to build a best in class learning and leadership academy for our workforce

A few reasons you might love this job:

• You can be a change agent in ideology and practice
• You will work on a supportive team and operate in a semi-autonomous work environment
• You will not be invisible, your voice and ideas will be heard and valued
• Servant-leadership culture
• Opportunity to substantively influence Agency culture

Examples of Important and Essential Duties:

• Collaborates with subject matter experts and cross-agency instructors to determine learning needs and analyze learning gaps to design programs and learning content.
• Develops, coordinates, and presents curriculums in a culturally competent manner for in-person and remote learning via video conference training programs specific to career pathways, department needs and to address needs from key stakeholders.
• Develops and implements innovative learning content using advanced adult learning theory and technologies from concept to implementation.
• Drives the strategy around the design of learning content and experiences that leverages technology to meet the needs of a diverse set of learning styles.
• Advises on best practices for content creation and execution using innovative organizational development and/or adult learning techniques, principles, theory, and online learning technologies.
• Supports Learning team with facilitation of professional, management and leadership development programs as required.
• Develops internal client relationships and performance agreements that are consistent with the client's needs, the organizational culture, the practitioner's ability to perform, and the ethical standards of the human resources development professional; and discusses requests to identify the general content, boundaries, and guidelines before providing the training session.
• Designs/adapts appropriate assessment tools or approaches such as interviews, questionnaires, survey questions, and collects the necessary information for assessing learning needs, determining appropriate instructional design and content, identifying target populations, and evaluating the effectiveness of previous related training programs.
• Provides coaching and consulting to managers, supervisors, and employees on a variety of issues.
• Provides instructional and facilitation guidance to technical experts in areas such as meeting learning goals and objectives and following professional Training and Development standards.
• Administers instructional programs requiring the services of contractors to ensure the delivery of high-quality, cost-effective training.
• Works a fluctuating schedule – general business hours are maintained but needs of trainings or engagements of 24/7 staff could require work on some evenings, nights, or weekends.
• Performs other related duties and responsibilities as assigned.

Nature of Work:

Essential duties require the following physical skills and work environment: ability to stand for a prolonged period of time, drive to various training sites, use various computer software and equipment, and lift and move up to 25 pounds.

MINIMUM QUALIFICATIONS:

1. Bachelor’s degree preferably in Organizational Development, Instructional Design, Adult Learning, Leadership, Organization Psychology, behavioral psychology, education, Business, or other related fields from an accredited college or university AND
2. Six (6) years of verifiable experience designing, organizing, or conducting employee training programs OR teaching adults and developing lesson plans AND
3. Three (3) years of verifiable experience supervising a team of trainers or instructional designers.

Substitution:

• Additional experience as described above may be substituted for the required education on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year of experience. 
• Possession of a Master’s degree may be substituted for one year of the required experience. The supervision experience may not be substituted.

Notes:

1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

2. One (1) year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.

Desirable Qualifications:

The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

• Master's or Doctoral Degree (Ph.D., Psy.D., MS/MA/MBA) in Organization Development, Instructional Design, Adult Learning, Leadership, Organization Psychology, behavioral psychology, education, Business, or other related fields.
• Experience using training authoring tools such as Articulate Storyline 360, Adobe Captivate.
• Certification in SPHR, SHRM-SCP, SHRM, PHR and/or ODCP.
• Experience developing internal training or management academies.
• Experience working with diversity, inclusion, equity content development and training delivery with an anti-oppression and intersectional approach.
• Experience with Change Management.
• Knowledge of HRIS Systems and Learning Management Systems.
• Work or training experience in unionized or public sector environment.
• Knowledge of: Principles of adult learning and cultural change work within organizations.
• Familiarity with competency and intervention models for individuals, work groups, and organizations.
• Excellent writing and computer skills (Microsoft Office Suite).

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Process:
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications.  Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

For questions or inquiries, please contact: Michelle Serrano-Nacorda, Human Resources Analyst at [email protected]

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.