**Application Deadline is April 15, 2022 at 11:59pm**

Specific information regarding this recruitment process are listed below:

• Application Opening: March 29, 2022
• Application Deadline: Receipt of applications may close at anytime, but not before Monday, April 11, 2022 at 5:00pm
• Compensation Range: $18.0875 - $21.5625 hourly
• Recruitment ID: 118360 / RTF0118359

About Us
Amid a dynamic and ever-evolving urban landscape, the San Francisco Recreation and Park Department stewards one of the premier urban park systems in America.  San Francisco recently became the first city in the United States for which 100% of its residents live within a ten-minute walk of a park.  Considered by San Franciscans to be one of the City’s most popular and effective public agencies, our Department manages and maintains more than 225 parks, playgrounds, and open spaces in San Francisco, including two outside of city limits: Sharp Park in Pacifica and Camp Mather in the High Sierras. Our 4,100- acre system includes 25 recreation centers, 9 swimming pools, 5 golf courses and numerous athletic facilities, including sports courts, ball diamonds, soccer fields and gymnasiums. Included in the department’s responsibilities are Golden Gate Park, Coit Tower, the Marina Yacht Harbor, the Palace of Fine Arts, and TPC Harding Park golf course.

More than 2,000 talented individuals are part of our team, from gardeners, foresters, and recreation leaders to park rangers, custodians, electricians, painters and more. Our core mission, as it has been throughout our history, is to provide opportunities for San Francisco residents and visitors alike to gather, play, learn, relax, and enjoy nature in the city.

Race and Social Equity Statement
We believe that parks and open space in San Francisco provides the opportunity to model equitable access for all.  With this belief, San Francisco became the first city in the United States for which 100% of its residents live within a ten-minute walk of a park. The Recreation and Park Department’s goal is to close the gaps and improve equity and access to quality parks and open space, and recreation activities for historically marginalized communities.  

We envision a department that proactively infuses racial and social equity in its internal operations.  With a multi-disciplinary team of talented individuals - gardeners, recreation leaders, park rangers, custodians, craft shop personnel, park and recreation managers and more, the department is committed to doing its part to provide equitable access to parks and programs for all the communities we serve to enjoy, as well as foster a work environment where our differences are celebrated, and everyone has what they need to thrive regardless of their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.

Under supervision, the Recreation Facility Assistant performs facility monitoring work, light office tasks, customer service duties, set up and take down of tables and chairs and occasional janitorial tasks. This position performs the following essential duties:

• Maintain safe and orderly use of the recreational facility by patrons during open hours; identify and report major facility issues immediately.
• Provide excellent customer service; use tact and diplomacy when greeting patrons and answering general questions; assist patrons with reservations, program information, or registration using recreation management system.
• Monitor and maintain recreation equipment and supplies; insure that equipment issued to patrons is used in a safe manner and returned in a reasonably acceptable condition; assist in room set up, break-down, and clean-up for courses or programs as needed, including light custodial duties.
• Monitor program participants and recreational activities; monitor activities and patrons and administer first aid in case of minor injuries.
• Outreach and promote interest in recreation activities in the local community.
• Prepares and submits records and reports related to program and recreational activity participation, facility maintenance, equipment and supplies, and other records and reports as needed; perform routine clerical work as needed.
• Monitor permitted events and ensure terms of facility or field reservations are followed.
• May include additional duties as assigned.

Minimum Qualifications

Education:
Possession of a High School Diploma or equivalent (GED or High School Proficiency Examination) AND

Experience:
500 hours of recreation or facility monitoring

License and Certification:
Certification for First Aid within three (3) months of appointment.

Verification: 
**ALL APPLICANTS MUST SUBMIT VERIFICATION (PROOF) OF ALL QUALIFYING EDUCATION AND/OR EXPERIENCE BY THE APPLICATION DEADLINE. FAILURE TO SUBMIT THE REQUIRED VERIFICATION MAY RESULT IN THE REJECTION OF YOUR APPLICATION.**

Verification should be scanned and emailed to [email protected] with the subject line: "3278 VERIFICATION".

Information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Verification of qualifying hours worked must be on the employer’s letterhead, show the applicant’s name, dates of service including hours worked, job title(s), duties actually performed for each position, and must be signed by the employer. Qualifying experience may be verified by performance evaluations showing duties performed. City and County employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will only be allowed if recorded in accordance with the provisions of Civil Service Commission Rules.

***Verification of recreation or facility monitoring experience gained by employees working for the San Francisco Recreation and Parks Department will be automatically verified by a review of the Human Resources Information System data. If you are employed by the San Francisco Recreation and Parks Department, you do not need to submit experience verification, however, if you have other qualifying experience from another recreation department that you are using to meet minimum qualifications, you do need to submit verification documents to support the outside work experience. In addition, current San Francisco Recreation and Parks Department employees are not required to submit verification of education.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures: 
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Examination (Weight: 100%):
Candidates deemed meeting the minimum qualifications and admitted to the examination process will be invited to a written multiple-choice exam designed to measure knowledge, skills and/or abilities in job-related areas which may include, but is not limited to the following:

• Knowledge of customer service principles;
• Ability to interact with the public;
• Ability to exercise good judgment;
• Ability to de-escalate minor conflicts; AND
• General computer knowledge

The multiple-choice exam will be administered on a computer. Exam questions and response options will be presented in both a written text and audio format.

Date(s) of Written Examination: Those applicants meeting the Minimum Qualifications will be notified of the exact date, time and place to report to the written examination. This is a standardized multiple-choice examination. In accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers in this examination.

Note: A passing score must be achieved on all examination components in order to be placed/ranked on the Eligible List. The hiring department may administer additional position specific selection procedures to make final hiring decisions.

Certification:
The certification rule for the eligible list resulting from this examination will be Rule of Seven Scores.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.  

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Eugenia Paw at [email protected].

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.