Collections Officer - Bureau of Delinquent Revenue - Office of the Treasurer & Tax Collector (4306)

  • 1 Dr Carlton B Goodlett Pl, San Francisco, CA 94102, USA
  • Full-time
  • Exam Type: Class Based Test
  • Eligible List Type: Entrance
  • Certification Rule: Rule of 3
  • Fill Type: Permanent Civil Service
  • Work Hours: Regular
  • Job Code and Title: 4306-Collections Officer

Company Description

ISSUED: Monday, October 25, 2021

AMENDED: 11/09/21 to extend the application deadline.

DEADLINE:  Sunday, December 5, 2021, 12:00 AM

REGULAR SCHEDULE: Monday through Friday, 8:00 AM to 5:00 PM

Effective November 1, 2021, in office work may be required for a minimum of two (2) workdays per week, up to five (5) workdays, depending upon operational needs.


The Office of the San Francisco Treasurer & Tax Collector serves as the banker, tax collector, collection agent, and investment officer for the City and County of San Francisco. Our mission is to collect and safeguard the City’s money and use our expertise to assist low-income San Francisco families build economic security and mobility.


We are committed to providing excellent services for taxpayers, customers, and our community. By promoting diversity, equity, and inclusion, we are a stronger, smarter, and more informed government agency.

Bureau of Delinquent Revenue (BDR)

The Bureau of Delinquent Revenue is the duly authorized and official collection agency for the City and County of San Francisco and provides debt collection services for multiple City departments. The Bureau successfully manages a large and comprehensive revenue recovery operation that encompasses the full life cycle of the debt collection process, has a robust portfolio of more than half a million accounts that exceeds a billion dollars in delinquent receivables, and consists of approximately 40 different types of municipal debts. These municipal debts include business and personal property taxes, regulatory license fees, parking and transit citations, utility bills, and county medical services debts.

Job Description

Under supervision, performs specialized revenue collection work relative to the collection of delinquent monies owed the city; and performs related duties as required. Incumbents in this class perform research, obtain and evaluate information to determine a debtor's ability to pay and make arrangements for payment of money owed to the City and County. This class is the journey level in the Collection series.

Essential Duties:

  1. Reviews, inspects, and validates a wide variety of sources, documents and records to obtain evidence and information necessary to locate persons owing monies to the city.
  2. Provides information and resolution alternatives to the public on the payment of taxes, delinquent accounts and license fees.
  3. Contacts a variety of outside organizations in locating assets of individuals owing money to the city.
  4. Updates the accounts with relevant documents; performs any required maintenance (status code changes, adjustments needed, cancellations, etc.) and implements the next appropriate step in the collection process.
  5. Maintains updated account information when new contact data (address, phone number, employer data, etc.) has been identified and updates the various databases for follow-up, including scanning relevant documents.
  6. Assists Senior Collection Officers in researching and maintaining records on a wide variety of tax and debt types.


Two (2) years of verifiable journey-level experience in the collection of delinquent accounts.

Experience performing high volume accounts receivable duties, including analyses of complex billing and financial information, and generating reports of financial liabilities, may substitute for the required collections experience on a year for year basis.

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Ability to deal effectively and courteously with the general public and co-workers
  • Ability to use skip tracing techniques to locate debtors and to analyze and validate the research
  • Ability to maintain records and prepare ordinary reports
  • Ability to navigate through and perform tasks utilizing computer software (accounting systems, tax programs, spreadsheets, and database systems) in order to obtain and enter information, perform analyses of billing and financial information

 Applicants may be required to submit verification of the qualifying experience and education, at any point in the application, examination or departmental selection process. Resumes will not be accepted in lieu of verification of qualifying experience and education. When requested, applicants who possess a degree that is from a foreign and/or non-accredited college or university may be required to provide an equivalency certification of the degree. Failure to submit the required verification, when requested, may result in disqualification or ineligibility for employment. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.


Multiple Choice Examination: (WEIGHT - 100%)

written examination to determine  their relative knowledge, shills and abilities in job-related areas which may include but not limited to: knowledge of collections procedures, principles, concepts and techniques; modern office practices and procedures, interviewing, negotiation skills and written communications ability.

A passing sore must be achieved on the written examination in order to be placed on the eligible list/score report.  This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Note: applicants that meet the minimum qualifications are not guaranteed advancement in the selection process.  Applicants must meet the minimum qualifications requirement by the final filing date unless otherwise noted.


The certification rule for the eligible list resulting from this examination will be Rule of Three Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of  twenty-four (24) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see

Additional Information

SalaryRange: $71,474.00 - $86,892.00 yearly

Contact: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Guillermo Tapia at (415) 554-4473 or via email at:  [email protected]

Additional Information Regarding Employment with the City and County of San Francisco:

Conviction History:

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
  • Positions located at San Francisco Behavioral Health Center require successful completion of the Department of Health Care Services and the Department of Social Services background investigations.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

All your information will be kept confidential according to EEO guidelines.

Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at]

The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at

nformation on requesting a reasonable ADA Accommodation:  Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA accommodation at:

Information regarding requests for Veterans Preference can be found at:

Information regarding seniority credit can be found at:

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Carol Isen - Human Resources Director


CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.