The Department of Public Health (DPH) is accepting applications for Temporary Exempt CAT 18 (36 months) position in the Epic Applications IS Business Analyst (1052) job class.

The qualified applicant pool resulting from this recruitment may be utilized to fill exempt vacancies at various locations within DPH.

Type of Appointment: This is a Temporary Exempt (TEX) appointment. This position can last up to 2 years. In accordance with San Francisco Charter Section 10.104, exempt employees serve at the discretion of the appointing authority. Exempt employees are considered "at-will."

The San Francisco Department of Public Health (DPH) utilizes the Epic Electronic Health Record [EHR]. Under the direction of the Epic Ambulatory Applications Manager, the Epic Ambulatory Applications Business Analyst effectively collaborates with other application analysts assigned to the Epic team, learns and builds knowledge of Epic applications and integration with other EHR systems. The Epic Ambulatory Applications Business Analyst has primary responsibility for the definition, coordination, implementation, maintenance and support of Epic Ambulatory application(s) within DPH. 

The Epic Application Teams are responsible for designing, implementing, testing, and supporting the clinical and financial aspects of the San Francisco Department of Public Health Electronic Health Record. This includes integration and interoperability with other third party clinical and financial systems and devices. The ideal candidate will have an understanding of the use of electronic health records in the hospital and outpatient areas.

Under general supervision of the Chief Medical Officer, the Epic Applications IS Business Analyst (1052) performs the following duties:

• Supports the design, implementation, support and optimization of the Epic enterprise Electronic Health Record (EHR) for DPH.
• Collects information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, recommendations and utilization of best practices.
• Translates functional requirements into application build.
• Communicates effectively both orally and in writing with a diverse set of clients; establishes and maintains good working relations with department personnel, staff, vendors, peers and management.
• Maintains all system configuration and build parameters for application modules.
• Uses logic and analysis to solve computer and application module problems.
• Exercises judgment, decisiveness and creativity in an environment subject to frequent change.
• Researches, analyzes, and develops proposed solutions for regulatory requirements.
• Prepares test plans, documentation, and training materials; works with venders to prepare technical specifications and scopes of work.
• Prioritizes competing requests for services

Application module optimization in conjunction with stakeholders

• Project management of small projects.
• Manages critical timelines effectively.
• Manages communication between applications.
• Application/module implementation and testing.
• Clearly documents work and adheres to change control procedures.
• Maintains and updates Service Now, Sherlock, Orion, Nova, or other Epic build trackers or Epic project plans.

The Epic Applications IS Business Analyst (1052) performs other duties as assigned.

MINIMUM QUALIFICATIONS: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Education: An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience: One (1) year in the information systems field, including technical support, content management, administration of network applications or system analysis.

Education Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

(One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment.)

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Epic module certification OR proficiency applicable to position.
• Knowledge of healthcare workflows: hospital-based care & administration, outpatient care and administration, OR revenue cycle administration.
• Understanding of a wide array of integration points including but not limited to utilizing standards such as HL7, CCDA, & FHIR APIs.
• Information Technology change control policies & procedures.
• Knowledge of flow diagramming applications: Visio.
• Knowledge of collaboration platforms: Microsoft Teams & SharePoint.
• Experience with full lifecycle of Epic implementation and/or Epic upgrade.
• Knowledge of Lean fundamentals including, but not limited to, A3 thinking, Value Stream Mapping and Kaizen events.
• Proficiency with basic word processing and presentation applications (i.e. MS Office Suite.
• Knowledge of flow diagramming applications and collaboration platforms, SharePoint.
• Prior experience in software application support.
• Prior experience in a healthcare setting.

Guidance for Applying:  Applicants must include all relevant job experience in the online application.

Verification: Include verification language on all PCS recruitments “Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements” 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

Specific information regarding this examination process are listed below.

Application Opening: 12/1/2021

Application Deadline: 12/17/2021

Appointment Type: EXEMPT

Compensation Range: $46.1750 - $58.0875/hourly; $3,694- $4,647 /biweekly; $96,044 - $120,822 /yearly. For up to date Compensation information for this class click here.

Additional Information Regarding Employment with the City and County of San Francisco.

• Information About The Hiring Process
• General Information concerning City and County of San Francisco Employment Policies and Procedures
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state, or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website.

Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive, and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Electronic Health Record (EHR)
The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.  

Personal Protective Equipment (PPE)
Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e., weakens the seal between the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.  

Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a Face Fitting Respirator.  

Medical Examination/Drug Testing:
Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions.

If you have any questions regarding this recruitment or application process, please contact Maggie Gonzalez Diaz by email at [email protected]  or via phone at (415) 554-2921. 

DHR public access: Until 1SVN reopens, please include the following on all announcements “In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Exam Analyst listed at the end this job ad.

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.