Engagement Coordinator - Department of the Environment (Job Class 5640)

  • 1155 Market St, San Francisco, CA 94103, USA
  • Full-time
  • Exam Type: Position Based Test
  • Eligible List Type: Combined Promotive and Entrance
  • Certification Rule: Rule of 10
  • Fill Type: Permanent Civil Service
  • Work Hours: Regular
  • Job Code and Title: 5640-Environmental Specialist

Company Description

Do you love developing teams and inspiring staff to become environmental leaders? Is community engagement and direct marketing your forte? Are you a seasoned collaborator who enjoys engaging diverse partners and stakeholders in support of project goals?  If so, we invite you to take advantage of an opportunity to use your skills to build a better future for San Francisco.

Who We Are - The San Francisco Department of the Environment (SF Environment) advances climate protection and enhances quality of life for all San Franciscans. SF Environment is a department within the City and County of San Francisco, a local government committed to innovation, leadership and collaboration in creating environmental change.  SF Environment is recognized worldwide for its environmental policies and programs, which center on achieving zero waste, reducing toxic chemical hazards, advancing environmental justice, promoting low-carbon transportation modes, expanding clean energy infrastructure, greening our built environment and protecting our urban forest. We’re a passionate, mission-driven team that values credibility , collaboration, impact, innovation and equity. SF Environment is also a great place to work, offering an attractive benefits package that includes healthcare and retirement.

SF Environment Racial Equity Statement  - For over 20 years, SF Environment has worked with San Francisco’s Black, indigenous, and people of color (BIPOC) communities to mitigate environmental burdens, increase accessibility of environmental programs and benefits, engage community members, and improve health outcomes. BIPOC communities are disproportionately exposed to environmental stressors that include air and soil pollution, illegal dumping of toxics and other materials, industrial land uses and transportation impacts. They are more likely to live in housing conditions with limited access to green space and where poor indoor air quality from pests, mold, and the use of toxic products contributes to the prevalence of asthma and other health disparities. They are more likely to be employed in areas with high levels of exposure to toxics. Now, they are the first communities feeling the impacts of climate change, with the fewest resources to respond. SF Environment has a longstanding commitment to the principles of environmental justice, whereby communities most impacted by environmental stressors and climate change are prioritized and the long-time work of community leaders is recognized and supported. We are committed to uplifting the contributions of local environmental leaders of diverse racial backgrounds and ensuring that racial equity is the cornerstone of all of our programs, policies, and services.

Job Description

As the Engagement Coordinator, you will be responsible for co-leading and training the Environment Now team, a multilingual outreach team responsible for implementing environmental policies and promoting behavior change strategies that equitably engage the public in the San Francisco’s environmental initiatives. In addition, the Engagement Coordinator will collaborate with diverse internal and external partners to design and manage community engagement projects, policy compliance projects, and events that meet City and Department objectives across a range of environmental scopes such as zero waste, toxics reduction, energy efficiency, clean transportation, and climate. You will have day-to-day decision-making responsibilities for staff and projects as well as the ability to negotiate within project scopes.

Serving in a Coordinator-level position (Class 5640), you will work under the supervision of a Senior Environmental Specialist (Class 5642) responsible for defining project scopes and deliverables. You will share supervision of a team of four to eight Environmental Outreach Aides and Associates (Classes 9920 and 9922), plus fellows or interns as the need may arise.

What You’ll Do - The duties specified below are representative of the range of duties assigned to this position and are not intended to be an inclusive list.

Staff and team management:

  • Supervise a diverse, multilingual grassroots community engagement team, including assigning work and schedules, conducting performance reviews, and recommending hiring and discipline for employees
  • Coach and develop staff by designing and leading professional development and project trainings in the office and the field during community engagement activities
  • Develop project leadership opportunities for staff

Project management:

  • Design and implement equitable community engagement projects and campaigns that mitigate or improve environmental impacts for low-income communities and communities of color in San Francisco
  • Design and implement outreach projects to promote ordinance compliance
  • Coordinate closely with interagency partners, San Francisco residents, businesses, community organizations, and City colleagues in the planning and execution of projects and initiatives
  • Coordinate community event participation in partnership with department staff and evaluate and report outcomes
  • Analyze and evaluate project data to inform assigned and future community engagement strategies and messaging
  • Maintain Salesforce CRM database to track staff progress and project deliverables
  • Write campaign and project reports and present findings to relevant stakeholders
  • Assist Senior Environmental Specialist with marketing and advertising campaigns, as directed
  • Work a flexible schedule with varying hours, as needed for community engagement initiatives and campaigns

Budget & vendor management / Resource development:

  • Manage specialty vendors supporting assigned projects and initiatives, as assigned
  • Manage budgets and grants falling under assigned project and program scopes, as assigned

Departmental representation and support:

  • Deliver public presentations and trainings to promote environmental initiatives and ordinance compliance
  • Represent the Department at City functions and community/stakeholder meetings, as directed

Supervision Exercised

Supervises staff and contractors, including Environmental Aide and Environmental Associate direct reports.


Minimum Qualifications

Education - Possession of a baccalaureate degree in environmental sciences, public administration, business administration, accounting, biology, or a field related to environmental outreach (including but not limited to communications, marketing or behavioral science) from an accredited college or university; and

Experience - Two (2) years of experience performing duties similar to those described in this class, within the specialty area of environmental outreach and communications, with job duties involving community outreach or public education programs. A minimum of one (1) of those years must include supervising employees or leading a team of employees on a major project.

The above minimum qualifications reflect a special condition associated with the position to be filled. They may differ from the standard minimum qualifications associated with this classification.

Desirable Qualifications - The desirable qualifications may be used to select among finalists at the end of the selection process. We do not expect any one candidate to have all the qualifications listed.  We highly encourage you to apply if you are interested in joining us.

  • Experience implementing community-based social marketing tactics and culturally competent community engagement initiatives
  • Experience managing, developing and motivating staff to their full potential
  • Knowledge of quantitative and qualitative data analysis and reporting using CRM platforms
  • Commitment to equity, inclusion and diversity
  • Familiarity with San Francisco neighborhoods, community-based organizations, and supervisorial districts
  • Fluency in Chinese, Spanish or other languages commonly spoken in San Francisco

Additional Information

Salary - $90,792 - $110,344 per year

Application Deadline: December 6, 2021

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Please email Adam Romoslawski, Senior Human Resources Consultant, at [email protected] should you have questions about the application process. For questions regarding the status of your application or the selection process, please refer to the Selection Procedures section.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying) - After submitting your application, please complete the Minimum Qualification Supplemental Questionnaire (MQSQ) at this link: https://forms.office.com/g/ThjKuRj1yj  Applicants will also be reminded via email to complete the MQSQ. This Questionnaire is designed to obtain specific information regarding an applicant’s experience in relation to the Minimum Qualifications for this position as required for the minimum qualifications review. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire Evaluation (Weight: 100%) - Candidates who respond to the MQSQ  will be prompted to complete a Supplemental Questionnaire. In order to advance, candidates must complete the Supplemental Questionnaire and it must be submitted before the provided deadline. The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Once submitted, applicant responses on the Supplemental Questionnaire cannot be changed. Applicants must achieve a passing score on the Supplemental Questionnaire Evaluation in order to be ranked on the eligible list.

The Supplemental Questionnaire is designed to measure knowledge, skills, and/or abilities in job-related areas as described within this announcement. This includes knowledge of: Culturally competent community engagement strategies and tactics to promote behavior change;  professional development training design and implementation; staff management and motivation best practices; quantitative and qualitative data analysis and reporting; local environmental topics and policies. And also the ability to Communicate effectively in writing and orally, including developing public messaging, making presentations and modeling best communications best practices for outreach staff; design, plan and manage community engagement and ordinance compliance projects, including identifying objectives, setting priorities, and developing workflow strategy; collaborate with diverse internal and external stakeholders; conduct analysis; utilize a computer, including word processing,  spreadsheets and CRM platforms; supervise, manage, motivate, & mentor staff/direct reports.

After the eligible list is finalized/adopted, the department may administer additional selection procedures to make a final hiring decision (e.g. interviews, written exercise, etc.). Applicants meeting the Minimum Qualifications are not guaranteed advancement through all steps of the selection process.

Certification - The certification rule for the eligible list resulting from this examination will be Rule of Ten (10) Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List - A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see here.

Additional Information Regarding Employment with the City and County of San Francisco:

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.