Equitable Services Manager - Office of Race, Equity and Inclusion - San Francisco Municipal Transportation Agency - (9174)

  • 1 Van Ness Ave, San Francisco, CA 94103, USA
  • Full-time
  • Exam Type: Position Based Test
  • Eligible List Type: Combined Promotive and Entrance
  • Certification Rule: Rule of the List
  • Fill Type: Permanent Civil Service
  • Job Code and Title: 9174-Manager IV, Municipal Transportation Agency

Company Description

The San Francisco Municipal Transportation Agency (SFMTA or “the agency”) connects San Franciscans with their communities to enhance the economy, environment and, ultimately, the quality of life in the city. As an agency within the City and County of San Francisco, the SFMTA is responsible for managing the city’s transportation network. The agency has more than 6,000 employees who are responsible for the management of all ground and some underground transportation in the city. The SFMTA has oversight over public transit, as well as bicycling, paratransit, parking and curb management, street operations, walking, and taxis.

Directed by the Race, Equity, and Inclusion (REI) Officer, the Office of Race, Equity, and Inclusion  is responsible for directing and developing SFMTA’s Racial Equity Action Plan and a series of related projects to integrate racial equity into all areas of work at the agency. The Office of Race, Equity, and Inclusion was created with the singular focus of empowering the agency to prioritize racial equity, social equity, and inclusion through all areas of SFMTA operations.  

About the Equitable Services Section 

The Equitable Services Section leads cross-agency projects to coordinate racial and social equity efforts in service delivery, planning, and stakeholder engagement efforts. The purpose of the Equitable Services Section is to reflect upon historical and current inequities caused by the transportation sector and related planning efforts, and to implement culturally-responsive strategies to reverse inequities in Black, Indigenous, Latinx, Asian, Pacific Islander, and other historically marginalized communities. 

The Equitable Services Section is organized into three units: 

1.     Equitable Engagement  

2.     Equitable Planning & Projects 

3.     Equitable Service Delivery  

Salary:  $133,770.00-$170,742.00 Yearly

Deadline to Apply:  December 27, 2021

Job Description

Reporting to the REI Officer, the Equitable Services Manager will perform advanced level professional and planning work to meet department racial equity goals. The Equitable Services Manager will join the senior management of the Office of Race, Equity and Inclusion, where they will direct an OREI section through managing OREI processes, programs, projects, reports, as well as supervising staff, interns, trainees, and OREI Cross-Divisional Fellows. 

The responsibilities of the Equitable Services Manager position require extensive, strategic planning skills to develop, direct, monitor, analyze, and report on a series of cross-divisional projects to meet OREI and SFMTA equity goals, including those mandated by Mayor’s Office, Board of Supervisors, Human Rights Commission Office of Racial Equity, and SFMTA Board of Directors. This position requires community engagement, service delivery, customer service and critical thinking skills.  

The key duties of the Equitable Services Manager fall into these categories:  

·        Strategic Planning and Partnerships 

·        Process Implementation and Equity Analysis 

·        Supervision, Coaching, and Performance Evaluation: OREI Staff, Interns & Fellows 

Essential Duties: 

Strategic Planning and Partnerships 

·        Establishes and maintains effective working relationships with agency divisions, community organizations, the public, departmental staff, cross-county colleagues, and other organizations to expand agency connection with Black, Indigenous, Latinx, Asian, Pacific Islander, Middle Eastern, and other marginalized in public and internal engagement processes 

·        Plans and directs culturally-specific projects and initiatives to increase awareness in underserved, marginalized and underrepresented communities about agency benefit and support programs such as Essential Trip Card, Free Muni, Low-Income Tow Program, and Lifeline Pass, as all as public input processes  

·        Collect, monitor, analyze and shares stakeholder contacts with OREI Equitable Workforce and Workplace Manager and MTA HR Workforce Development and Outreach teams for referrals to training, pipeline and employment programs 

·        Researches, recommends, and assesses annual budget for Equitable Services Section projects and programs to advise REI Officer on resource allocations needed to meet the strategic goals of OREI section 

·        Serves as an OREI and SFMTA representative in cross-agency, cross-county, regional, and national meetings. 

·        Maintains detailed and accurate records of all activities related to the OREI Equitable Services Section and manages regular updates to REI Officer, SFMTA Executive Team, OREI staff, OREI Cross-Divisional Committees, SFMTA staff, and other stakeholders as requested. 

Process Implementation and Equity Analysis 

·        Manages community and staff engagement process for the development of the Phase Two Racial Equity Action Plan (focused on racial equity and agency services, planning, projects, engagement, staff safety and staff support practices).  

·        Conducts equity analyses of community/staff engagement, planning, service delivery & project processes, establishing and refining equity standards as needed  

·        Plans and directs culturally-specific projects and initiatives to increase engagement with Black, Indigenous, Latinx, Asian, Pacific Islander, Middle Eastern, and other marginalized in processes implemented by Public Outreach & Engagement Team (POETS), Planning Director/Planning Unit, Transit Planning Manager/Transit Planning Unit, and Principal Strategist.  

·        Manages racial equity and cultural competence initiatives to increase staff engagements across MTA divisions in service, workplace, transportation, racial equity, and transit equity processes. 

·        Audits and interprets data from equity analyses to recognize areas of potential concern; Brings unfavorable trends and opportunities for growth to the attention of REI Officer.  

·        Develops and delivers presentations on a regular basis (monthly, quarterly, annually) to REI Officer, external governing bodies (including the Human Rights Commission Office of Racial Equity), SFMTA Board of Supervisors and other stakeholders as requested. 

·        Monitors and evaluates monthly reports from OREI Cross-Division Committees to create and deliver monthly progress reports to REI Officer. 

Supervision, Coaching, and Performance Evaluation 

·        Plans, directs, coordinates and reviews the workplan for assigned staff, interns and OREI Cross-Divisional Fellows 

·        Manages section hiring process, onboarding, and mentorship processes for staff, fellows, interns and OREI Cross-Divisional Fellows 

·        Meets with supervisees in section to ensure ongoing coaching, professional development, support, feedback, and meaningful work delegation at all levels of work. 

·        Supervises, coaches, evaluates, and assigns work activities to an OREI section 

·        Reviews and evaluates work products, methods and procedures; Meets with staff, and interns to identify and resolve problems. 

·        Collaborates with REI Officer and OREI Managers to plan team retreats and planning workshops. 


Minimum Qualifications:

  • Possession of a bachelor's degree from an accredited college or university; AND
  • Five (5) years of full-time verifiable work experience in either or both of these work areas:

·        Working at a mass transit agency or local, state, or federal Department of Transportation OR 

·        Transportation equity, cultural/community engagement, racial equity, planning (such as transportation planning, city planning, urban design, environmental planning, architecture or urban design), ethnic studies and/or history; AND 

·        Two (2) years of full-time verifiable supervisory experience (in any sector, including those mentioned above). 


·        Additional qualifying work experience may substitute for up to four (4) years of the required education on a year-for-year basis (replacing the bachelor’s degree requirement).  One-year will be considered equivalent to 30 semester units/forty-five (45) quarter units. 

·        A master’s degree (in any subject) may be substituted for one year of non-supervisory experience. 

Conditions of Employment:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  

Desired Qualifications: 

Experience in any of the following areas is desired but not required.  The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring. 

·        Experience delivering services to or planning programs/services for racial, ethnic, and other marginalized communities including Black, Indigenous, Latinx, Asian, Pacific Islander, and Middle Eastern communities 

·        Experience delivering services to or planning programs/services for communities impacted by social, structural, economic, educational, health, or other disparities 

·        Experience with developing and leading public outreach and engagement processes, meeting facilitation skills, and the ability to work collaboratively with a range of stakeholders 

·        Experience making strategic decisions or recommendations to improve transportation service delivery, accessibility and/or efficiency. 

·        Experience managing staff in mass transit services, governmental transportation departments, cultural/community engagement, transportation equity, racial equity, or planning (such as transportation planning, city planning, urban design, environmental planning, architecture or urban design) 

·        Experience collaborating with diverse stakeholders, community groups, underserved or marginalized communities.  


Additional Information

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Minimum Qualification Supplemental Questionnaire (Weight - Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire prior to being placed on the eligible list. Failure to complete the questionnaire may result in disqualification from the selection process.

Exam Process

Management Test Battery (Weight: 40%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to:  Problem Solving, Leadership, Decision Making, Interpersonal skill, Human Resources Management, Team Building, Communication, Conflict Management and Process Improvement.

A passing score must be achieved on the Management Test Battery in order to continue in the selection process. This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Training & Experience (T&E) Evaluation (Weight: 60%)
Candidates will be prompted to complete a Training & Experience Questionnaire that must be submitted during the online application process. The T&E Questionnaire is designed to measure the applicant's training and experience as it relates to the knowledge, skills and abilities required for this job. All relevant experience, education and/or training must be on the application in order to be evaluated.

Candidates must achieve a passing score on all exam components listed above in order to be placed on the eligible list/score report.

Certification Rule:  The certification rule used for the eligible list/score report resulting from this selection process will be the Rule of the List.  The hiring department may conduct additional selection processes to make final hiring decisions.

Eligible List/Score Report:  A confidential eligible list/score report of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list/score report, shall not be made public unless required by law. However, an eligible list/score report shall be made available for public inspection, upon request, once the eligible list/score report is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission.

The duration of the eligible list/score report resulting from this examination process will be of 6 months and may be extended with the approval of the Director of Transportation.

Exam Analyst Information: If you have any questions regarding the Exam Process, please contact the exam analyst, [email protected] Please note: all your information will be kept confidential according to EEO guidelinesLD |  PBT-9174-904550 |  CPE

Additional Information Regarding Employment with the City and County of San Francisco:

Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.