Bilingual (Chinese/English) Public Service Clerk –San Francisco Department of Elections (1404 Clerk)
- 1 Dr Carlton B Goodlett Pl, San Francisco, CA 94102, USA
- Fill Type: Temporary Exempt
- Work Hours: On Call
- Job Code and Title: 1404-Clerk
About the Department of Elections
The mission of the Department of Elections (Department) is to provide equitable access to voting and election-related services and to conduct free, fair, and functional elections for the City and County of San Francisco.
Serving more than half a million registered voters, the Department maintains open and transparent operations in order to inspire public confidence in the integrity of San Francisco’s elections. The Department is committed to maintaining an inclusive workplace by providing the training, resources and tools necessary for all employees to succeed in delivering equitable services to City residents. (To learn more about the Department’s internal racial equity goals, please read our 2021-23 Racial Equity Action Plan.) To find out how our employees put democracy into action on a day-to-day level and learn about some of the tasks that Department of Elections are involved in, watch this short video about Working at the Department of Elections.
In preparation for the February 15, 2022 Special Municipal Election, the Department is seeking applications for seasonal Chinese bilingual positions to assist with providing election information to candidates, campaigns, voters, and the general public in person, over the phone, and by email. This position involves working directly with the public. Applicants must be bilingual in Chinese with a high command of English.
Position Schedule and Hours
This is a seasonal position, with the start date contingent upon completion of the hiring process. The Department intends to fill this position as soon as possible. The end date for this position is approximately February 21, 2022, with opportunity for assignment extension of up to June 17, 2022; the exact end date will be determined by the operational needs of the Department.
Work hours will vary in accordance with the demands of the election cycle and will range between 40 and 60 hours per week. Although most work is expected to be completed during normal workday hours, 8 a.m.-5 p.m., Monday through Friday, employees must be available to work overtime both during the week and on weekends as necessary. Overtime hours will be paid at 1.5 the hourly rate.
This is a temporary exempt as-needed position. Temporary exempt as-needed employees who have worked more than 1040 hours in any consecutive 12 month period, and whose normal work week at the time of inclusion in the system is not less than 20 hours are eligible for health coverage and retirement benefits. For more information on the City and County of San Francisco benefit policies, refer to the Employee Handbook available at https://sfdhr.org/sites/default/files/documents/Forms-Documents/Employee-Handbook.pdf
Position Salary: $26.675/hour
The ideal candidate is reliable, a team-player, and has experience learning new subject matter quickly and communicating that information to public audiences.
This position will assist candidates, campaigns, voters, and members of the public who visit the office, call or email the Department with inquiries about filing for an office, voter registration process, voting options, and other election information. When performing these duties, a person in this position will use the Department’s voter registration database, online tools, website, and other resources to provide information.
Typical tasks include:
1. Providing election information, in a courteous and professional manner that is free of personal opinion, to customers visiting the Department’s office in City Hall, Room 48, through e-mail, and over the phone, while using several applications simultaneously.
2. Assisting customers with navigating the Department’s website and online tools and filing paperwork.
3. Reviewing and assessing candidate and ballot measure filing paperwork for completion and accuracy.
4. Responding to campaign and voter inquiries and/or redirecting inquiries to the appropriate personnel when needed.
5. Informing voters of their options to participate in the upcoming election and any relevant legal requirements.
6. Facilitating observation tours.
7. Assisting with various clerical tasks such as filing and scanning.
This position requires sitting and standing for prolonged periods, being able to multitask between phone and computer, and lifting and moving up to 25 pounds.
This position requires bilingual skills such as proficiency in reading, writing, typing, speaking, and listening in English and Chinese.
EXPERIENCE: One (1) year of clerical experience including preparing and maintaining a variety of records and/or documents, filing, use of office equipment, public contact and processing of incoming and outgoing mail.
Any one of the following may substitute for six (6) months of the required experience:
1. Completion of a clerical training program (240 hours); OR
2. 15 semester units (or equivalent quarter units) of coursework from an accredited college or university; OR
3. Completion of an approved City and County of San Francisco Clerical Administrative training program.
One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
· Bilingual skills
· A demonstrated strong work ethic and high level of integrity
· Experience providing excellent customer service
· Experience accurately entering data and using computer software
· Flexibility and tolerance for occasional long hours
· Ability to maintain enthusiasm, patience, and a positive demeanor
If you have any questions regarding this recruitment or application process, please contact Michael Cerles, by email at [email protected]
All your information will be kept confidential according to EEO guidelines.
CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.