Transportation Outreach Associate - Department of the Environment (Job Class 9922)

  • 1155 Market St, San Francisco, CA 94103, USA
  • Full-time
  • Fill Type: Permanent Exempt
  • Work Hours: Regular
  • Job Code and Title: 9922-Public Service Aide - Associate To Professionals

Company Description

Are you passionate about promoting community action in support of a healthier environment?  Are you interested in the transportation sector? Do you want to help create innovative transportation programs to help reduce San Francisco’s carbon footprint? If so, we invite you to take advantage of an opportunity to use your skills to build a better future for San Francisco.

Who We Are - The San Francisco Department of the Environment (SF Environment) provides solutions that advance climate protection and enhance quality of life for all San Franciscans. SF Environment is a department within the City and County of San Francisco, a local government committed to innovation, leadership and collaboration in creating environmental change.  SF Environment is recognized worldwide for its environmental policies and programs, which center on achieving zero waste, reducing toxics, advancing environmental justice, promoting sustainable transportation modes, expanding clean energy infrastructure, greening our built environment and protecting our urban forest. We’re a passionate, mission-driven team that values credibility, collaboration, impact, innovation and equity. SF Environment is also a good place to work, offering an attractive benefits package that includes healthcare and retirement.

SF Environment Racial Equity Statement  - For over 20 years, SF Environment has worked with San Francisco’s Black, indigenous, and people of color (BIPOC) communities to mitigate environmental burdens, increase accessibility of environmental programs and benefits, engage community members, and improve health outcomes. BIPOC communities are disproportionately exposed to environmental stressors that include air and soil pollution, illegal dumping of toxics and other materials, industrial land uses and transportation impacts. They are more likely to live in housing conditions with limited access to green space and where poor indoor air quality from pests, mold, and the use of toxic products contributes to the prevalence of asthma and other health disparities. They are more likely to be employed in areas with high levels of exposure to toxics. Now, they are the first communities feeling the impacts of climate change, with the fewest resources to respond. SF Environment has a longstanding commitment to the principles of environmental justice, whereby communities most impacted by environmental stressors and climate change are prioritized and the long-time work of community leaders is recognized and supported. We are committed to uplifting the contributions of local environmental leaders of diverse racial backgrounds and ensuring that racial equity is the cornerstone of all of our programs, policies, and services.

Job Description

As the 9922 Transportation Outreach Associate, you’ll support the City’s sustainability goals by working on a variety of initiatives designed to get people out of single-occupancy vehicles and into sustainable, low-carbon modes of transportation like walking, biking, and public transit. You will also assist in administering, developing, and conducting outreach campaigns in support of transportation benefits programs. You can expect to work collaboratively with colleagues, partners and stakeholders that include City departments, San Francisco businesses, and residents—so you’re someone who values working in a collaborative setting with an expectation of innovation, inclusivity, and impact.

The 9922 Transportation Outreach Associate is an entry-level role designed to offer exposure to a career pathway in environmental outreach and communications. Through work duties, mentorship, and professional development opportunities, you’ll build foundational experience in community-based social marketing, public outreach, program administration, project management, and customer support while meeting designated position objectives. Knowledge and experience gained will position you for success as an environmental communications and outreach professional equipped to serve San Franciscans and beyond—plus career advancement opportunities in related fields.

What You'll Likely Do

  • Support marketing, administration, and customer service for the City and County of San Francisco’s Commuter Benefits Program, comprising a range of sustainable transportation services and resources for City employees
  • Facilitate virtual and in-person outreach that includes staffing special events, event tabling, and presenting on transportation benefits and low-carbon transportation options
  • Support behavior-change and marketing projects from conception to completion
  • Develop project reports and present findings to relevant stakeholders, as assigned
  • Develop and/or coordinate communications via multimedia platforms, including email, websites, newsletters, print media, and social media
  • Monitor and respond to all transportation-related customer inquiries via phone, email, and department website(s)
  • Evaluate the expressed and implied needs of target audiences, track and share relevant learnings, and determine solutions to address audience concerns
  • Provide customer support and technical assistance to businesses and other stakeholders regarding San Francisco’s Commuter Benefits Ordinance and Tenant Bicycle Parking in Existing Commercial Buildings Ordinance
  • Perform other duties related to those described above, including supporting related environmental program areas, as assigned

Mentors and Supervisors - During the period of employment, you will serve as an active member of the Communications & Community Engagement team at SF Environment, attending regular team meetings and scheduled outreach activities. The successful candidate will be assigned a mentor and supervisor to guide and train them. In some cases, the mentor and supervisor may be the same person. Mentors and supervisors work closely together to provide employees with comprehensive, quality training and a rich experience in the fields of environmental outreach and behavior change.

Exempt Employment Status - This position is a Permanent-Exempt Appointment, with an anticipated duration of 24 months. The position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer.


Minimum Qualifications

  • Baccalaureate degree from an accredited college or university

Substitution: Verifiable professional work experience performing duties equivalent to those of City and County of San Francisco Class 9922 Environmental Associate may be substituted for the required degree on a year-for-year basis (up to a maximum of two years). One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Desirable Qualifications

  1. Interest in learning more about equity, inclusion, and diversity concepts and applying them in the environmental field
  2. Customer service, sales, and/or outreach experience, with the ability to communicate effectively, both verbally and in written format
  3. Analytical skills in areas such as logical reasoning, critical thinking, research, and data analysis
  4. Proven ability to work independently and in a collaborative team
  5. Word processing, spreadsheets, database, and internet proficiency
  6. Desire and ability to take on project leadership roles with supervisor oversight

Additional Information

Salary - $51,532 per year

Work Location - SF Environment is currently working fully remote until November 1st, at which point we will transition to a hybrid work schedule, with staff working remote up to three days a week and onsite for the remaining days per week.

Additional Required Information - please submit the following information with your application.

  1. Please submit a cover letter at the time of filing by using the "additional attachments" link contained within the application.
  2. Please complete the linked form, and provide additional supplemental information about your qualifications and experience - link to form.

Selection Process

Online application filing deadline will conclude at 11:59pm on Monday, October 4, 2021. Due to the volume of inquiries we receive, we are unable to give application status updates. While we are not able to reach out to every applicant, the hiring manager will contact you directly after the filing deadline if your skills and experiences are a strong match for the position.

Stage 1 of the selection process will consist of an evaluation of applications. Stage 2 - Based on the evaluation of applications, candidates whose skills and experiences are a strong match for the position will be invited to a phone interview. Stage 3 - Candidates who most closely meet the needs of the position will be invited to participate in the panel interview selection process, including an assessment of relative job-related skills and abilities. Applicants meeting the minimum qualifications are not guaranteed advancement to Stage 2 or Stage 3 of the hiring process.

For any questions - please contact Adam Romoslawski - [email protected]

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Carol Isen - Human Resources Director