THIS IS A CITYWIDE RECRUITMENT FOR CURRENT CITY EMPLOYEES ONLY.

This is a Provisional to Permanent position in accordance with Class-Based Test (CBT) Civil Service Rules. This recruitment is restricted to current provisional employees of the City and County of San Francisco, San Francisco Unified School District, or San Francisco City College, working within the 1052 IS Business Analyst classification and only those who meet this requirement will be placed on the eligible list for consideration of future permanent position.

• Application Opening: Monday, March 16th, 2026
• Application Filing Deadline: Friday, March 20th, 2026, at 11:59 PM (PT)
• Compensation: $113,568 - $142,844 annually
• Recruitment ID: PTP-1052-164702 / RTF0164701
• Appointment Type: Permanent Civil Service

San Francisco is a vibrant and dynamic city, at the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heightening the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. The City and County of San Francisco employs more than 28,000 individuals in various professional jobs in a diverse array of services such as maintaining City streets & parks, driving buses and cable cars, providing public health services, keeping the streets safe, and firefighting.

Under general direction, oversees most if not all of the various parts of the systems development cycle, including needs analysis, cost-benefit analysis, structured systems analysis and design, feasibility analysis, technology and software assessment, telecommunication needs analysis, project planning and management, system installation, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration; may be the sole MIS resource for an organization with a moderately complex system.

MAJOR, IMPORTANT, AND ESSENTIAL DUTIES
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class. They are not intended to be an inclusive list.

1. Assess and optimize system designs through review and analysis of user needs, customizing systems through system design and administration to meet the changing business needs of the users; participate in the development of planning for remote hardware and communications facilities.

2. Analyze data processing needs; research and evaluate software on multiple platforms to assist users to meet their departmental goals; assist in developing the evaluation criteria for software.

3. Determine operating characteristics and requirements; develop or modify and document general system design; write detailed design specifications; conduct "walkthroughs" for pro-posed solutions to system problems.

4. Conduct feasibility studies; evaluate vendor products; make recommendations based on user requirements and systems analysis to ensure adequate planning.

5. Monitor the maintenance and enhancement of complex computer and telecommunications systems to ensure proper functionality; provide support, analysis, coordination and assistance for networks, including disaster recovery.

6. Troubleshoot software problems through telephone and site visit support; provide technical assistance in planning, engineering and architecture of unique systems for diverse applications; implement solutions to problems.

7. Conduct user training.

8. May install and maintain software; facilitate communication between clients and vendors regarding system maintenance issues; perform non-routine adds, moves and changes as needed.

9. Test and modify software for network compatibility; participate in the detail design and development of new applications; may write database applications.

10. Update system software and make modifications to system configurations; facilitate data communication between systems platforms.

11. Implement, maintain and update databases, tables and security access; create, document and compile manuals related to procedures.

12. Participate and represent the department in computer users meetings or meetings of related committees.

13. Research and evaluate technology through industry meetings, seminars, and vendor contacts; identify opportunities for improvements through automation; develop screen logic and reports.

14. Create and generate reports and statistics to meet user and program requirements; inter-face with other departments, jurisdictions and users on regulations and reporting requests.

15. Conduct database systems analysis and designs; may perform data normalization tasks; assist in the development of relational databases; assist in performance of data conversion tasks and maintenance of data dictionaries.

Applicants must meet the Minimum Qualifications requirement by the final filing date unless otherwise noted.

1. Must be a Current Provisional Employee in Class 1052 who has worked at least 2,080 hours in Class 1052 with no break in service.    AND 
2. Education:

An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].    AND

1. Experience:  

One (1) year in the information systems field, including technical support, content management, administration of network applications or system analysis.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Special Requirements: Special Qualifications including specialized knowledge, abilities, education, experience, or license may be established for individual positions.

Verification of Experience and/or Education:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification

Please review the information on Employment Application and Minimum Qualifications and Verification of Experience/Education | City and County of San Francisco for considerations taken when reviewing applications.

Failure to provide the required verification may result in rejection of application and/or removal from eligibility for referral and appointment in this class. 

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

 Applications completed improperly may be cause for ineligibility, disqualification or may lead to a lower score.

SELECTION PROCEDURES:

1. Job Application: Application must fully complete the job application for this recruitment on the City and County of San Francisco’s website. Information from resumes does not substitute for the information on the application or preliminary questionnaire.

 2. Questionnaire - Training and Experience Assessment (Weight 100%):

During the application process, applicants will be prompted to complete a Questionnaire as part of the online employment process.

It will serve as the Training and Experience Assessment for this recruitment and will be used to determine your eligibility for this recruitment as well as your score and rank on the eligible list.

Important: Please answer the Questionnaire thoroughly, even if the information is already included in your application or resume.

Ranking Based on Verified Provisional In-Class Service Duration:

Qualified applicants will be ranked on the eligible list based on the length of their Provisional City service in the 1052 IS Business Analyst class, along with any additional qualifying points (e.g., promotive status), as outlined in Civil Service Commission (CSC) rules. All work history will be verified using official City records, which will serve as the final authority in determining qualifying service.

NOTE: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. The department may administer additional position-specific selection procedures to make the final hiring decision.

Eligible List/Score Report:

A confidential eligible list of qualifying candidates will be created and used for certification purposes only. A score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this selection process is subject to change after adoption (e.g., because of appeals), as directed by the Human Resources Director or the Civil Service Commission.

Duration of Eligible List:

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

Certification:

The certification rule for this selection process will be "Rule of the List".

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online portal. Visit Careers with purpose | City and County of San Francisco and begin the application process.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110. 

Note: 

• Please ensure the information on your application is complete and accurate, as changes may not be possible after submission. 

• Your first and last name should match your legal ID for verification purposes.
• Your email address should be consistent across all jobs applied.
• Use a personal and not a shared email address. Doing so may prevent your application from submitting properly.
• Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

Terms of Announcement and Appeal Rights: 

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/.]

The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at https://sf.gov/departments/civil-service-commission.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Statement on Diversity, Equity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the analyst, Raquel Knighten, at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.