This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest

Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

Specific information regarding this recruitment process is listed below:

• Application Opening: Monday, September 15, 2025
• Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement will close at 5:00 PM (PST), on Friday, September 26, 2025.
• Compensation: $81,926.00 – $99,528.00
• Recruitment ID: CBT-2718-A00023

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

Under direction, supervises assistant supervisors and a large group of custodial employees engaged in cleaning activities in large public buildings, other facilities, and surrounding areas at various sites, and performs related duties as required. The essential functions of the job include assigning and supervising activities of custodial staff; developing, updating and evaluating work and/or safety standards, policies and procedures; assisting in the development of the facility maintenance plan; maintaining personnel records and work schedules; evaluating subordinates' performance, and counseling, documenting, initiating, and participating in the disciplinary process; coordinating, planning, and supervising custodial operations for special events; communicating with staff, clients, vendors, and administrators; receiving, investigating, responding, and/or resolving complaints regarding custodial services; making field checks of assigned buildings and ensuring completion of work assignments; monitoring and/or participating in moving furniture and equipment; coordinating the distribution, requesting, requisitioning and/or maintaining inventory of janitorial supplies and equipment; and driving a motor vehicle to reach job sites to facilitate custodial operations.

1. Assigns and supervises assistant supervisors and a large group of custodians engaged in performing a variety of cleaning tasks in buildings and surrounding areas at various sites.
2. Requisitions and maintains inventory of janitorial supplies, materials and equipment; maintains records of usage manually or by using automated systems.
3. Maintains personnel, time, and vacation/holiday records and work schedules; prepares and evaluates time records and other related reports in order to ensure staffing needs and day to day operational needs.
4. Develops, updates, and evaluates work and/or safety standards, policies and procedures by inspecting the quality of custodial services in public buildings. This includes enforcement of work and/or safety standards, and suggesting alternative methods of cleaning for improvements, and conducting and/or overseeing safety training meetings.
5. Monitors and/or participates in furniture and equipment moving activities to prevent potential or actual safety hazards; completes industrial accident forms when necessary; responds or makes recommendations to emergency situations.
6. Makes field checks of buildings and other assigned areas to maintain standards of work performance and a satisfactory work progress; ensures quality, and scope of all completed work; inspects and secures public buildings.
7. Receives, investigates, responds, and/or resolves complaints regarding custodial services.
8. Evaluates the performance of subordinate staff; writes performance evaluations; counsels, documents, and initiates and participates in the disciplinary process to enforce departmental and City policies, procedures, and regulations.
9. Coordinates the operation and care of custodial tools and equipment; distributes and collects keys and equipment, and issues supplies to custodial employees.
10. Assists in the development of the facility maintenance plan and work schedules; inspects, verifies, and ensures completion of work assignments according to specified schedules.
11. May serve as a contact person for the public and for other departments regarding custodial services.
12. Communicates with staff, clients, vendors, and administrator in person or in writing by preparing and completing a variety of forms, reports, memos and email.
13. Drives motor vehicle to reach various job sites in order to facilitate custodial operations.
14. Coordinates, plans, organizes, schedules, and supervises custodial operations to prepare for special events.
15. Performs related duties and responsibilities as assigned.

1. Experience: Two (2) years of verifiable experience as a custodial supervisor (equivalent to City class 2716) responsible for the supervision of a large group of employees engaged in custodial work; AND

2. License: Possession of a valid driver's license.

Note: All appointees will be required to possess and maintain a good driving record. Depending on the availability of City vehicles, willingness to use their own vehicle may be necessary.

Essential duties require the following physical skills and work environment working varying shifts, weekends and holidays; sustaining physical effort involving walking, standing and heavy lifting during the entire shift, and occasional exposure to accident and injury hazards. Employees will be required to lift up to 60 pounds.

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Verification of Education and Experience
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experienceeducation/.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedure
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Written Examination (Weight: 100%)
Candidates that meet the minimum qualifications will be invited to participate in a written examination designed to assess a candidate’s knowledge, skills, and/or abilities in job-related areas which may include, but are not limited to: janitorial methods and procedures, materials, chemicals, disinfectants and equipment used in cleaning large public buildings and surrounding areas; existing safety laws, rules, methods and procedures including applicable OSHA and EPA regulations to ensure the safety of staff, the public, and building occupants.

Candidates must pass the written examination in order to be placed on the eligible list.

NOTE:  Only those applicants meeting the minimum qualifications will be notified of the exact date, time and place to report for the examinations.  Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Eligible List/Score Report
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months and may be extended with the approval of the Human Resources Director. To find Departments which use this classification, please see the city’s Position Counts by Job Codes and Departments.

Transportation Security Administration (TSA) Security Clearance:
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Customs Clearance:
This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced.  Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

Medical Examination:
Prior to appointment, candidates must successfully pass a medical examination to determine his/her ability to perform the essential functions of the job and/or the ability to meet the physical minimum requirements.

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/.] 

The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at https://sf.gov/departments/civil-service-commission.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview 
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Where to Apply:
All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Recruitment Analyst Information: If you have any questions regarding this recruitment or application process, please contact exam analyst Lilimae Santander at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.