Application Opening:  Amended: Monday, March 17, 2025

Application Deadline: Amended: no earlier than Monday, March 24, 2025.

3/17/25: This announcement has been amended a second time for additional recruitment with a new application deadline of Monday, March 24, 2025. Please note, this position will now require a minimum of 4 days working in the office.  Applicants who previously submitted an application need not re-apply

12/16/24: This announcement was amended to update the position title to "Project Management Office (PMO) Business Analyst." 

IMPORTANT: Your application MUST include responses to the supplemental questionnaire found here: https://forms.office.com/g/yQiZUGZnWE

Applicants must complete the supplemental questionnaire prior to starting the online application process. The application will not be reviewed without a completed supplemental questionnaire

Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees—supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more! With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence:  

• IT Project Management Office  

• Enterprise Application Services  

• Cloud Center of Excellence  

• IT Operations and Support including the Service Desk and NOC  

• City Infrastructure including the Network, Telcom and Data Centers  

• Office of Cybersecurity including Cyber Defense, Identity Management, and Disaster Recovery  

• Public Safety Systems and Municipal Broadband Fiber  

• SFGovTV Broadcasting Services  

• IT Finance and Administration Services 

• Emerging Technologies 

Why Join Us?  At DT, you won’t just work on IT—you’ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations. 

Benefits of Working for CCSF   In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees: 

• Competitive pay, benefits, and retirement options 

• Career growth opportunities through training, internal mobility, and subsidized education 

• Diverse work environment in a diverse city 

• We offer employees the ability to work from home one (1) day a week while spending the other four (4)  days in our San Francisco office, promoting both collaboration and work-life balance 

Join the team that’s shaping the future of technology in San Francisco. Apply today and be part of a dynamic, innovative, and mission-driven IT team!  

The DT Project Management Office (PMO) manages a portfolio of 100+ IT projects, many of which are strategic initiatives focused on modernizing IT through cloud initiatives, AI, business automation, case management, CRM, data management and data lakes, collaboration tools, network, voice, data center, wireless access, public safety radio and connectivity solutions, cybersecurity, IT resiliency, and service management.

The PMO Business Analyst plays a critical role in collaborating with project managers to ensure the successful delivery of projects on time, within budget, and with high quality. This role involves writing business requirements, defining project scope, developing business cases, and providing valuable analysis to support data-driven decision-making. The analyst also ensures adherence to project management processes, streamlines documentation efforts, and delivers detailed reports, enabling PMs to focus on driving successful project outcomes.

Essential Duties Include: 

Documentation & Compliance

• Write and maintain essential project documents such as business requirements, charters, business cases, MOUs, and ISAs.
• Ensure adherence to project management processes and change control.

Scope & Business Case Development

• Collaborate with stakeholders to define project scope and develop clear business cases.
• Ensure alignment with organizational goals.

Analysis & Reporting

• Conduct analysis and generate reports on business systems, applications, project-related data, performance metrics, project status, budget, and risks.
• Present insights to support data-driven decision-making.

Requirements Gathering & Stakeholder Collaboration

• Assist in gathering detailed business requirements.
• Act as a liaison between departments, ensuring clear communications, MOUs, ISAs, and inter-department agreements.

Project Tracking & Risk Management

• Monitor project timelines, track risks and issues.
• Support PMs with mitigation plans to keep projects on track.

Process Improvement & Knowledge Sharing

• Identify inefficiencies and recommend process improvements
• Work with PMO team to integrate Generative AI tools in Project Management
• Facilitate training to ensure consistency and best practices across projects.

Support for PMs

• Provide administrative and operational support.
• Help PMs focus on strategic project management tasks by handling documentation, testing plans, reporting, quality assurance, and process adherence.

Appointment Type 

Permanent Exempt (PEX), Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. 

Work Location 

Incumbent will conduct the majority of work at the Department of Technology, (1 S Van Ness, Ave San Francisco, CA 94103).  However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary. 

Nature of Work 

The incumbent must be willing to work on-site at our San Francisco office in person four (4) days a week and one day remote as determined by the department. Travel within San Francisco may be required. 

Minimum Qualifications

Education:

An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:

One (1) year in the information systems field, including technical support, content management, administration of network applications or system analysis.

License and Certification:

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Desirables Education/Training/Certs, Experience, and Skills 

• Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI-PBA) certification is preferred.
• Project Management Professional (PMP) certification is a plus.
• Familiarity with ITIL, Agile, or other relevant methodologies is beneficial.
• Experience with Microsoft PowerApps, PowerBI, Project for the Web, and the Microsoft suite of products is advantageous.
• Ability to communicate clearly, concisely, and effectively across multiple stakeholder groups and varying organizational levels.
• Experience working in a matrixed environment.
• Experience creating presentations and diagrams for stakeholder groups across varying organizational levels.
• Ability to effectively prioritize workload, pivot and shift quickly when strategy changes, and complete tasks across multiple concurrent projects and workstreams.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Additional Information

Compensation: $52.7250 - $66.3250 (hourly)/$109,668 - $137,956 (annually) 

How to Apply:

• Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before Monday, March 24, 2025 at 5 p.m.
  • Your application MUST include a resume.  To upload, please attach using the "additional attachments" function.
  • In additional to submitting your application, you MUST submit this supplemental questionnaire: https://forms.office.com/g/yQiZUGZnWE

You may contact Lawlun Leung via email at lawlun.leung@sfgov.org with questions regarding this opportunity.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.